Amanda Neumann
ADP
Elgin,IL
14
years of professional experience
Professional implementation expert with proven track record in leading successful deployments and fostering team collaboration. Known for effectively managing project timelines and adapting to changing requirements to achieve desired outcomes. Skilled in strategic planning and problem-solving, with strong focus on delivering high-quality results.
Work History
Implementation Manager II
1 Year 7 Months- Consulted with clients to identify and implement comprehensive solutions aligned with business needs. Guide the client towards the best solution for their business needs. Analyze existing systems, interface requirements and business processes. Partner with clients to understand their business-related needs. Incorporate new processes, tools, and approaches when recommending a solution. Recommended solutions to the client based on knowledge of their needs. Understand client business issues and concerns. Recommend and implement appropriate solutions. Collaborated with internal partners to facilitate seamless integration of solutions across teams.
- Led implementation of payroll solutions, ensuring seamless integration with client systems.
- Collaborated with cross-functional teams to define project scopes and deliverables.
- Developed training materials for clients, enhancing user adoption and satisfaction rates.
Implementation Manager
3 Years 1 Month- Managed relationship and expectations with clients for onboarding projects. Built strong relationships and trust with internal partners. Coordinated with clients to adhere to the timeline for launching a new program. Used knowledge from experience and processor to provide clients with the most of their card program. Identified resolutions for clients to implement the program successfully by using my experience with platform, products, and processor. Managed client and internal partner expectations by establishing timeliness with the goal of exceeding expectations.
- Provided expertise on processor systems to enhance project outcomes.
- Acted as a primary point of contact for online platform expertise and support.
Product Manager
3 Years 7 Months- Collaborated with internal and external stakeholders to ensure compliance with project requirements, leading to successful implementation aligned with strategic goals. Analyzed project requirements to identify and test potential scenarios, ensuring comprehensive coverage and risk mitigation. Managed product lifecycle from inception to completion, aligning with business objectives and market demands. Created and executed detailed test scripts, delivering results on time and identifying defects prior to project sign-off. Provided strategic guidance to internal teams and collaborated with third-party processors to ensure timely project completion.
- Managed high-profile product development processes
- Directed project ownership for executed product
UAT Analyst
1 Year 4 Months- Developed and executed test scripts from user stories within ALM program to ensure thorough testing. Worked closely with internal business partners and stakeholders for defect identification and resolution. Ensured all testing was completed before required due date. Proactively provided Lead updates on testing process and defects. Established internal relationships by assisting with issues or projects. Frequently chosen by Lead to work on larger projects for releases. Followed Agile process for each release.
- Conducted thorough user acceptance testing to validate system functionality and user requirements.
- Collaborated with cross-functional teams to identify and resolve defects during UAT phases.
- Documented test cases and scenarios, ensuring comprehensive coverage of business requirements.
Designated Client Service Coordinator
5 Years- Collaborated with team members working in an inbound call center environment. Resolved client issues and escalations for internal partners. Executed assigned projects efficiently to meet deadlines. Proactively followed up with clients to provide resolutions. Researched client issues that were assigned by my manager and presented the root cause. Consistently built relationships with internal partners and clients. Ensured to complete client requests in a timely manner. Completed client requests via phone and e-mail while completing reports and escalations in a timely manner.
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Coordinated communication between clients and internal teams for efficient problem resolution.
- Assisted in onboarding new clients by providing product training and support resources.
Education
Associates in Applied Science - Business Administration
Skills
Project and Task Management
Cross-Function Collaboration
Organization Skills
Project coordination
Client Satisfaction
Business analysis
Internship
Walt Disney World – Fall of 2006
Timeline
Implementation Manager II
ADP
01.2025 - CurrentRead More
Implementation Manager
J.P. Morgan
05.2022 - 06.2025Read More
Product Manager
J.P. Morgan
10.2018 - 05.2022Read More
UAT Analyst
J.P. Morgan
06.2017 - 10.2018Read More
Designated Client Service Coordinator
JPMorgan Chase
06.2012 - 06.2017Read More
Elgin Community College
Associates in Applied Science from Business Administration
Read More