Amanda Nichols
Round Rock,TX
Summary
Proven Billing Specialist with a track record of enhancing revenue collection and streamlining administrative processes at Fertility Storage Solutions. Expert in billing systems, insurance verification, and demonstrating exceptional attention to detail. Skilled in leading teams to exceed financial goals through effective accounts receivable management and data analysis.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Fertility Storage Solutions
04.2021 - Current
- Manage all insurance and collections accounts, inquiries, activations, and projects.
- Communicated effectively and extensively with RCM department for storage claims and applied coverage to patient accounts.
- Run all monthly resubmissions reports and file all claims.
- Enhance revenue collection through regular meetings with Progyny on unpaid claims.
- Prepare monthly collection batches and reports
- Analyze, finalize, and send spreadsheets with delinquent accounts to collections agency.
- Work directly with agency to send, pull, report payments, and provide documentation for disputes.
- Maintain all spreadsheets for collections accounts and distribute call lists to staff.
- Post all insurance and collections checks.
- General account maintenance and clean up work.
- Send and review necessary patient documents.
- Respond to patient inquiries, disputes, and escalations.
Billing Specialist
Ovation Fertility
12.2018 - 03.2020
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collected payments and applied to patient accounts.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Assistant Administrative Manager
Cody Pools
05.2015 - 12.2018
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Reduced operational costs with prudent budget management and negotiation of vendor contracts.
- Answered all inbound calls company wide.
- Documented and maintained spreadsheet for sales leads and generated weekly reports.
- Manage employee schedules and record absences.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Coordinated office events, seminars and meetings for staff and clients.
Office Manager
Navya
11.2013 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Insurance Verification
- Billing and Invoicing
- Claims Processing
- Attention to Detail
- Accounts receivable management
- Collections processing
- Data Analysis
- Team Leadership
References
Melissa Catala - Fertility Storage Solutions
Senior Manager - Coworker
281-380-9905
mcatala@ovationfertility.com
Amber Bradford
Behavior Specialist - Friend
512-571-1457
amber.bradford@icloud.com
Devon Menendez - Rippling
Technical Account Manager - Friend
512-888-1188
errowmusic@gmail.com
Timeline
Billing Specialist
Fertility Storage Solutions
04.2021 - Current
Billing Specialist
Ovation Fertility
12.2018 - 03.2020
Assistant Administrative Manager
Cody Pools
05.2015 - 12.2018
Office Manager
Navya
11.2013 - 05.2015
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