AMANDA-NICOLE ROSS
Durham,New Hampshire
Summary
Polite and cheerful front-end ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations and personal needs. Easily adaptable to high-pressure, dynamic situations. Motivated and engaging personality. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Expo
Mortons The Steakhouse
Saratoga Springs, NY
05.2022 - Current
- Delivered high-end food items to tables according to order documentation accurately.
- Prepared food orders to support waitstaff and other team members.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Distributed food during busy peak periods to drive customer satisfaction.
Cashier
The Fresh Market
Saratoga Springs, NY
05.2022 - 08.2022
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof of age for alcohol and tobacco sales.
- Helped over 200 happy costumers a shift
Lab Research Assistant
University Of New Hampshire
Durham, NH
01.2022 - Current
- Work-study program – Assist graduate students with project completion and create plant media for research experiments.
- Documented experimental data and completed reports.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Florist
Dehn's Flowers Inc
Saratoga Springs, NY
05.2021 - Current
- Prepared various floral arrangements, including potted plants and bouquets based on individual customer requirements
- Worked with customers one on one to determine type of arrangement desired, occasion, date, time and location for each arrangement needed
- Drove customer satisfaction by providing recommendations for greenery and flower pairings
- Transported and set up floral arrangements for large- scale functions, comprising of weddings, funerals and banquets
- Prepared new flower and greenery shipments for arrangements.
Hostess/Food runner
Beer Wine Pizza
Saratoga Springs, NY
04.2019 - 05.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, processed payments, answered customer questions and informed of accurate wait times
- Assisted servers to clean tables as needed
- Recorded available tables after seating each party using specialized seating Software.
Education
Bachelor of Science - Communication Sciences And Disorders
University of New Hampshire
Durham, NH05.2025
High School Regents Diploma - undefined
Schuylerville High School
06.2021
Technical Certificate - Horticulture, Floral Design, And Landscaping
WSWHE BOCES
Saratoga Springs, NY06.2021
Skills
- Customer sales and service-oriented
- Leadership and organizational skills
- Service Quality
- Warm and Welcoming
- Dependable and Responsible
- Creative problem solving
- Food Production Management
- Friendly and outgoing
- Attention to detail
- Guest Satisfaction
- Cool Under Pressure
- Order Accuracy and Delivery
Additional Information
- WSWHE BOCES - Saratoga Springs, NY Completed two years studying and mastering the ways of Horticulture, Landscaping, and Floral Design. This program allowed me to work directly with actual customers who wanted custom floral arrangements for weddings, funerals, and large special events. Received the Saratoga Springs Heritage Garden Club Scholarship Award.
Languages
ASL
Limited Working
Timeline
Expo
Mortons The Steakhouse
05.2022 - Current
Cashier
The Fresh Market
05.2022 - 08.2022
Lab Research Assistant
University Of New Hampshire
01.2022 - Current
Florist
Dehn's Flowers Inc
05.2021 - Current
Hostess/Food runner
Beer Wine Pizza
04.2019 - 05.2021
Bachelor of Science - Communication Sciences And Disorders
University of New Hampshire
High School Regents Diploma - undefined
Schuylerville High School
Technical Certificate - Horticulture, Floral Design, And Landscaping
WSWHE BOCES