Amanda Nicole Miller
Honolulu,HI
Summary
Career professional with a strong background in guiding individuals toward fulfilling career paths. Adept at fostering team collaboration and delivering impactful results in dynamic environments. Skilled in career assessment, counseling, and development strategies. Reliable, adaptable, and focused on achieving optimal outcomes for clients and organizations.
Overview
11
11
years of professional experience
Work History
Command Sergeant Major
Tripler Army Medical Center
10.2022 - 10.2024
- Facilitated clear communication between all levels of command by establishing effective reporting structures and feedback mechanisms.
- Managed resources effectively, ensuring optimal usage of manpower, equipment, and budget allocations.
- Increased readiness levels by conducting regular training sessions and performance evaluations.
- Made recommendations based on research regarding discipline, reassignment, and promotion and incentive awards
- Developed special training programs to meet unique needs or resolve problems
- Evaluated new work requirements and identified required tasks and resources
- Resolved conflicts with organization and fostered a culture of collaboration, dignity and respect
- Developed and implemented training programs; evaluated instruction and performance outcomes
- Represented unit director at staff meetings at focal and organizational levels
Enlisted Executive Officer
Office of the U.S. Army Surgeon General
06.2021 - 10.2022
- Analyzed data to inform operational decisions or activities
- Communicated technical communications with stakeholders and direct reporting organizations
- Directed administrative or support services
- Established standards for products, processes, or procedures
- Managed human resources activities
- Evaluated and edited documents to gather technical information and perfect communication strategies
- Recommended organizational processes or policy changes
- Responded to stakeholder concerns and communications
- Supervised administrative personnel
Operations Sergeant Major
Regional Health Command, Atlantic
03.2019 - 06.2020
- Established or implemented departmental policies, goals, objectives, or procedures in conjunction with stakeholders, organization officials, or staff members
- Facilitated communication between senior leadership and subordinates for clear understanding of directives and expectations.
- Analyzed data to inform operational decisions or activities
- Determined resource needs
- Planned, coordinated, and executed leader development seminars for 300+ attendees
- Ensured all protocol standards were met per established guidelines and policies
- Established and maintained positive public relations messaging via social media and other outlets
Laboratory Manager
Walter Reed National Military Medical Center
06.2018 - 03.2019
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information, and to produce reports
- Developed instructional materials and conducted clinical and professional development in-services
- Planned, implemented, and administered programs and services in a health care facility, including personnel administration, training, and coordination of laboratory staff
- Reviewed and analyzed facility activities and data to aid planning and risk management to improve service utilization
- Advised others on legal or regulatory compliance matters
- Maintained knowledge of current developments in area of expertise
Senior Military Instructor
U.S. Army Training Center
04.2015 - 06.2018
- Promoted critical thinking and problem-solving skills through challenging training exercises and simulations.
- Streamlined the scheduling process for training events, ensuring optimal resource allocation and minimal conflicts.
- Conducted intensive vocational and motivational training of 260 young men and women, quarterly
- Supervised 20 trainers and instructors in vocational and motivational training of young men and women
- Evaluated suitability of students for continued enrollment
- Counseled students on course standards and assisted them in mastering technical material
- Motivated students to succeed and overcome emotional and behavioral problems
Blood Donor Center Manager
Armed Services Blood Program
05.2013 - 04.2015
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Supervised all phases of the blood collection process from donor registration and screening to phlebotomy procedures and handling of blood products
- Performed donor registration and screening, including obtaining medical histories and taking vital signs
- Managed a $3M budget for all resources and supplies, including donor incentive items
- Carried out all necessary human resources functions, including personnel evaluations, timecard management, and administering disciplinary actions
Education
Master of Education - - Organizational Leadership & Learning
The George Washington University
Washington, DC01.2020
Bachelor of Health Sciences -
The George Washington University
Washington, DC08.2010
Associate of Applied Science - - Clinical Laboratory Technology
The George Washington University
Washington, DC08.2007
Skills
- Organizational leadership
- Program coordination
- Personnel management
- Advising and mentorship
- Multicultural competence
- Interdepartmental collaboration
- Team building
Timeline
Command Sergeant Major
Tripler Army Medical Center
10.2022 - 10.2024
Enlisted Executive Officer
Office of the U.S. Army Surgeon General
06.2021 - 10.2022
Operations Sergeant Major
Regional Health Command, Atlantic
03.2019 - 06.2020
Laboratory Manager
Walter Reed National Military Medical Center
06.2018 - 03.2019
Senior Military Instructor
U.S. Army Training Center
04.2015 - 06.2018
Blood Donor Center Manager
Armed Services Blood Program
05.2013 - 04.2015
Master of Education - - Organizational Leadership & Learning
The George Washington University
Bachelor of Health Sciences -
The George Washington University
Associate of Applied Science - - Clinical Laboratory Technology
The George Washington University
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