Amanda Nieto
Licensed Insurance Agent
Tyler,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Preservation Team
Progressive Auto Insurance
Remote, Texas
08.2023 - Current
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Licensed Sales Agent
Progressive Auto Insurance
Remote, Texas
02.2023 - 08.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Promoted products and services using upselling and other sales strategies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Progressive Auto Insurance
Remote, Texas
05.2022 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Warehouse Associate
Target
Tyler, TX
09.2021 - 05.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
Office Manager
AutoZone
Terrell, TX
01.2020 - 09.2021
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 70 fleet vehicles.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Administration Assistant
Lagana Properties
Lakeland, FL
03.2019 - 01.2020
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared weekly employee work schedules to meet operational needs.
- Recorded expenses and maintained accounting records.
- Executed record filing system to improve document organization and management.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
Associate of Arts - Business
01.2022 - Current
High School Diploma -
08.2014 - 06.2017
Skills
Account management
Account retention
Product knowledge
Auto insurance
Claims reporting systems
Underwriting and adjustments
Quote information
Accomplishments
- Top Performer award (Progressive)
- Extra Miler (AutoZone)
Top Performer Award
Within my second month of taking sales calls I was able to meet my metrics and surpass them.
Timeline
Customer Preservation Team - Progressive Auto Insurance
08.2023 - Current
Licensed Sales Agent - Progressive Auto Insurance
02.2023 - 08.2023
Customer Service Representative - Progressive Auto Insurance
05.2022 - 02.2023
Tyler Junior College - Associate of Arts, Business
01.2022 - Current
Warehouse Associate - Target
09.2021 - 05.2022
Office Manager - AutoZone
01.2020 - 09.2021
Administration Assistant - Lagana Properties
03.2019 - 01.2020
Hazleton Area Academy of Sciences - High School Diploma,
08.2014 - 06.2017