Amanda Norman
Elkton,MD
Summary
To achieve a position in a highly motivated environment at a company that promotes customer engagement and enterprise growth.
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
ACM Insurance
12.2022 - Current
- Developed tailored insurance solutions to meet diverse client needs.
- Analyzed client requirements to recommend appropriate coverage options.
- Cultivated strong relationships with clients, enhancing retention and satisfaction.
- Mentored junior agents on best practices in sales and customer service.
- Conducted regular market analysis to adjust policy offerings for competitive advantage.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Associate Agent
Insley Insurance & Financial Service
04.2018 - 10.2021
- Specializing in personal auto, home, & life insurance policies
- Actively service & retain existing client accounts and develop new business opportunities
- Meeting & exceeding established sales and service targets working with multiple carriers
- Provide a thorough review and analysis of renewal information; including but not limited to: coverage, limits, loss history, and exposures
- Focused on customer service and maintaining client accounts
- Developed personalized insurance solutions for clients based on individual needs and risk assessments.
Underwriting Assistant/Customer Service Representative
Newton One
12.2012 - 06.2015
- Irrevocable trust administration
- Coordinate client/insurer policy changes
- Engaged in continuous quality improvement activities and customer relations
- Documentation preparation, validation, and processing for all accounts, transactions, policies, and trusts.
- Reviewed and organized underwriting documentation for accuracy, completeness, and compliance with regulatory standards.
- Coordinated communication between clients and underwriting staff to ensure timely processing of policy requests.
Insurance Account Representative
State Farm Insurance
05.2010 - 11.2012
- Acting as a client advocate and pursuing insurance coverage and financial products to benefit their individual needs and goals.
- Maintaining client engagement and pursuing avenues for client referrals.
- Networking to promote agency success and establishing partnerships with technical representatives to achieve business growth.
- Developing marketing opportunities in the target groups and area.
- Processing all necessary paperwork, calculations, notifications and research for creating and maintaining client accounts.
- Managed client accounts to ensure comprehensive coverage and satisfaction.
- Provided exceptional customer service through clear communication, proactive problem-solving, and personalized support during the claims process.
Skills
- Service excellence
- Licensed insurance professional
- Integrity in professional conduct
- Experience in generating sales quotes
- Client communication skills
- Knowledge of auto insurance policies
- Client relationship management
- Account relationship development
- New business development
- Experience with CRM applications
- Client relationship management
- Knowledge of property insurance policies
Affiliations
Singerly Fire Company
Certification
- Maryland, Delaware, & Pennsylvania Property and Casualty Insurance License
- Maryland, Delaware, & Pennsylvania Life and Health Insurance License
- Maryland Emergency Medical Technician - Basic
- American Heart Association CPR/AED
Timeline
Insurance Agent
ACM Insurance
12.2022 - Current
Associate Agent
Insley Insurance & Financial Service
04.2018 - 10.2021
Underwriting Assistant/Customer Service Representative
Newton One
12.2012 - 06.2015
Insurance Account Representative
State Farm Insurance
05.2010 - 11.2012