Terrence Terrell
Imperial Beach,CA
Summary
Dynamic individual with hands-on experience in sales, customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
San Diego, CA
08.2021 - 04.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
Customer Service Representative
Intelicare Direct
San Diego, CA
06.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Parking Lot Supervisor
LAZ Parking
San Diego, CA
10.2014 - 01.2017
- Optimized revenue generation with strategic pricing adjustments during peak hours or special events.
- Maintained a clean and organized environment, enhancing the overall visual appeal of the parking lot.
- Implemented a staff training program that improved employee efficiency and job satisfaction levels.
- Managed an efficient team of parking attendants, ensuring timely service and optimal space utilization.
Personal Banker
Wells Fargo
San Diego, CA
04.2010 - 03.2013
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
High School Diploma -
Saint Augustine High School
San Diego, CA05-2008
Skills
- Service excellence
- Licensed insurance agent
- Integrity in professional conduct
- Sales proposal development
Certification
- Licensed Casualty and Property
- Leadership Development Training - Geico
Timeline
Insurance Agent
GEICO
08.2021 - 04.2025
Customer Service Representative
Intelicare Direct
06.2018 - 04.2020
Parking Lot Supervisor
LAZ Parking
10.2014 - 01.2017
Personal Banker
Wells Fargo
04.2010 - 03.2013
High School Diploma -
Saint Augustine High School