Amanda Nwaopara
Bowie,MD
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
16
16
years of professional experience
Work History
Clinical Rotator
University of Miami Miller School of Medicine
2020.08 - Current
- Researched and delivered seven presentations on ACA policies and regulations that covered consumer enrollments and responsibilities.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Developed strong rapport with patients while maintaining appropriate professional boundaries.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information and documentation.
Executive Support
Delta Air Lines Corporate Office
2019.11 - 2020.12
- Drafted and updated approximately 53 marketing communications materials, produced brochures, reports, and newsletters, and created website content.
- Improved office processes by researching and implementing new software solutions tailored specifically for executive support needs.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Demonstrated versatility in providing executive support by adapting to shifting priorities and tasks in a fast-paced environment.
- Enhanced team productivity by providing comprehensive executive support, including scheduling and correspondence management.
- Provided executive support by managing schedules, arranging travel accommodations, and preparing meeting agendas.
- Increased productivity by developing process improvement initiatives for administrative tasks within executive support functions.
- Mentored junior administrative staff on best practices in executive support to foster a culture of excellence within the organization.
Technical Writer
West Angeles COGIC
2016.02 - 2019.11
- Conducted regular contract audits and reviews to identify areas for process improvement, cost savings opportunities, and compliance gaps.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
Associate Technical Writer
Charles Drew University
2016.01 - 2016.06
- Created educational materials campaigns to raise awareness and promote initiatives.
- Assisted in the creation of training materials, enabling faster onboarding for new team members.
- Managed multiple documentation projects simultaneously while maintaining strict deadlines and quality standards.
- Developed comprehensive troubleshooting guides that empowered users to resolve common issues independently, reducing strain on support staff resources.
- Partnered with marketing teams to create engaging product descriptions and promotional materials that highlighted key benefits of our offerings to potential customers.
- Collaborated with cross-functional teams to ensure consistency and accuracy of technical content across multiple platforms.
Technical Writer
Johns Hopkins Hospital
2011.08 - 2016.01
- Collaborated with team members to create educational materials campaigns to raise awareness and promote initiatives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
Technical Writer
Keller Williams Realty
2008.08 - 2011.01
- Provided administrative support for over seventy contract management processes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
Education
B.A. Public Health -
Johns Hopkins University
Baltimore, MDM.D. Doctor of Medicine -
University of Miami
Miami, FL05.2025
M.S. Genomic Medicine -
University of Miami
Miami, FL05.2024
Skills
- Editing
- Collaborative Writing
- Content Development
- Technical editing
- Process Documentation
- Technical research
- Information Design
- API documentation
- HTML and CSS Basics
- Workflow Analysis
Timeline
Clinical Rotator
University of Miami Miller School of Medicine
2020.08 - Current
Executive Support
Delta Air Lines Corporate Office
2019.11 - 2020.12
Technical Writer
West Angeles COGIC
2016.02 - 2019.11
Associate Technical Writer
Charles Drew University
2016.01 - 2016.06
Technical Writer
Johns Hopkins Hospital
2011.08 - 2016.01
Technical Writer
Keller Williams Realty
2008.08 - 2011.01
B.A. Public Health -
Johns Hopkins University
M.D. Doctor of Medicine -
University of Miami
M.S. Genomic Medicine -
University of Miami
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