Amanda Ogaus
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Systems Technician Systems Technician
Desktop Metal
09.2021 - Current
- Setting up workstations with computers and necessary peripheral devices
- Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications
Client Analyst
Boston Medical Center, Boston
08.2021 - 09.2021
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Information Technology Specialist (Intern)
Boston Medical Center, Boston
09.2020 - 08.2021
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Attended regular client meetings to report project progress and address questions.
-
Education
Bachelor of Science - Information Technology
Northeastern University
Boston, MA05.2024
Associate's - Arts
Southern New Hampshire University
05.2020
Skills
- AV Installation
- Software Deployment Management
- Troubleshooting and Diagnostics
- Computer Configurations
- Microsoft Active Directory
- Microsoft Windows and Office
- Remote Access Software
Timeline
Systems Technician Systems Technician
Desktop Metal
09.2021 - Current
Client Analyst
Boston Medical Center, Boston
08.2021 - 09.2021
Information Technology Specialist (Intern)
Boston Medical Center, Boston
09.2020 - 08.2021
Bachelor of Science - Information Technology
Northeastern University
Associate's - Arts
Southern New Hampshire University
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