Oumar Yaro
Monroe,WA
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT support position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technician
Google IT
01.2023 - 08.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
No Degree - Informatics
Google IT Certificate
Coursera Online01.2023
Associate of Science - Health Sciences
Houston Community College
Houston, TX09.2009
Skills
- Software Deployment Management
- AV Installation
- Helpdesk Services
- Mobile Fleet Management
- Data Retention
- Hardware and Software Configuration
- Troubleshooting and Diagnostics
- Computer System Diagnostics Software
- Printers and Peripherals
- Technical Support
- Application Installation
- Updating Software
- Network Maintenance
- Wireless Networking
- Troubleshooting Network Issues
- Computer Configurations
- Bug Fixes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Association of Information Technology Professionals
Certification
- Certified Google IT Support Professional 2023
Languages
English
Full Professional
French
Full Professional
Timeline
IT Technician
Google IT
01.2023 - 08.2023
No Degree - Informatics
Google IT Certificate
Associate of Science - Health Sciences
Houston Community College
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