Matthew Banis
Ingleside,IL
Summary
Technology-inclined professional that possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
IT Technician
Computer Help-Key
12.2019 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored servers, wireless networks, and other network infrastructure, keeping systems running smoothly.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Sales Supervisor
Best Buy
07.2014 - 12.2019
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Built strong relationships with clients by executing strong customer service and suggesting products or ideas.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
Warehouse Associate
Bass Pro Shops Outdoor World
10.2010 - 08.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Used machinery and equipment such as fork lifts, scissor lifts, and electric pallet jacks.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH10.2020
Bachelor of Science - Environmental Science
University of Wisconsin - Parkside
Kenosha, WI2020
Skills
- Helpdesk Services
- Software Deployment Management
- Data Retention
- Technical Support and Assistance
- Microsoft Windows and Office
- Hardware and Software Configuration
- User Training
- Organizational Skills
- Network Maintenance
- Server Deployment
Timeline
IT Technician
Computer Help-Key
12.2019 - Current
Sales Supervisor
Best Buy
07.2014 - 12.2019
Warehouse Associate
Bass Pro Shops Outdoor World
10.2010 - 08.2014
Bachelor of Science - Environmental Science
Southern New Hampshire University
Bachelor of Science - Environmental Science
University of Wisconsin - Parkside
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