Timaima Vakacegu
Santa Rosa,CA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Astute Job Title with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Technician
Fiji Police Force
05.2007 - 01.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed and configured operating systems and applications.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Diploma - Computer And Information Systems Security
Saqani High School
Saqani, Cakaudrove, Fiji Island11.2016
Diploma - Information Technology
University of The South Pacific
Labasa, Fiji Island05.2016
Certificates - CCNA
CMC Academy
Janakpur, New Delhi , India01.2015
Skills
- Hardware Installation
- Hardware and Software Repair
- Friendly and Patient
- Collaborative Team Player
- Equipment Inspection
- System Maintenance
- Incoming Call Management
- Helpdesk services
- Database Management
- Customer Communication and Empathy
- Server maintenance
- Service Desk Team Management
- Computer System Diagnostics Software
- Hardware Configuration
- Software configuration
- Support Services
- Technical Support
- Help Desk Support
- System Performance Assessments
- Network Maintenance
- Technical issues analysis
- Troubleshooting Network Issues
- Auditing Service Requests
- Hardware diagnostics
- Software deployment management
- Software Upgrades
- CCNA Certification
- Operating system management
- Hardware upgrades
- Application installations
- User Support
- Teamwork and Collaboration
- Computer Diagnostics
- Wireless Networking
- Equipment Repair
- LAN/WAN
- Software diagnosis
- Application support
- Customer Service
- Problem-Solving
- Hardware and Software Configuration
- Network Certification
- Desktop Technical Support
- Device Installation
- Call Center Operations
- Customer Needs Assessment
- Security Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Certification
- Certified Job Title, Company Name - Timeframe
Timeline
IT Technician
Fiji Police Force
05.2007 - 01.2021
Diploma - Computer And Information Systems Security
Saqani High School
Diploma - Information Technology
University of The South Pacific
Certificates - CCNA
CMC Academy
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