AMANDA OKIKE
Orlando,FL
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Putting the customer at the center of everything we do.
Overview
2026
2026
years of professional experience
Work History
Esthetician
Ageless Spa Center
Gainesville, Florida
01.2023 - 09.2025
- Administered facials and chemical peels using industry-standard techniques and products.
- Collaborated with team members to enhance service offerings and client satisfaction.
- Assisted in training new estheticians on spa protocols and best practices.
- Set up patient rooms and sterilized equipment.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Communicated effectively with other members of the spa team regarding client concerns.
- Provided personalized skin assessments to develop tailored treatment plans for diverse clientele.
- Delivered a range of esthetic services, including facials, waxing, and chemical peels with precision.
Assistant Leader
Amscot Financial services
Ocala, Florida
01.2019 - 01.2023
- Assisted customers with processing new cash advances, check cashing, and bill payments.
- Responsible for closing the store and occasionally opening the branch when needed.
- Maintained cash drawers, vault and ATM balances by the end of the night.
- Managed incoming phone calls, assisted in-store customers with their accounts, and made outbound calls.
- Assisted in training new staff on company policies and procedures.
- Managed daily administrative tasks to ensure smooth office operations.
- Maintained accurate records of transactions and documentation of client interactions.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Led team in delivering exceptional customer service and resolving inquiries efficiently.
- Developed training materials to enhance staff knowledge of financial products and services.
Specimen Process
Davita Laboratory
2017 - 2019
- Processed and labeled biological specimens accurately to ensure proper identification and tracking.
- Maintained compliance with safety protocols and quality control standards during specimen handling.
Specimen Processor
LabCorp America
2016 - 2017
- Executed receipt, processing, unloading, and unpacking of all specimens for testing across designated laboratory departments.
- Assisted in evaluating specimens to confirm compliance with laboratory standards. Documented quality issues for further review. Disposed of specimens in accordance with established protocols.
- Ensured accurate labeling and documentation of samples for laboratory analysis.
- Processed biological specimens with attention to detail and adherence to safety protocols.
Reservation Sales Agent
TRANSTAR TRANSPORTATION GROUP Inc.
2013 - 2016
- Oversaw driver interactions throughout shifts to proactively address routing concerns. Engaged with potential and current guests to facilitate hotel reservations and enhance guest services in a sales-driven environment. Coordinated phone communications to arrange customer pick-up and drop-off requests.
- Oversaw guest reservations and payment processing. Facilitated credit card transactions over the phone. Generated daily shift reports and reconciled daily revenue.
- Managed high-volume reservation requests, ensuring prompt and accurate booking confirmations.
- Trained new staff on reservation systems and customer service protocols to enhance team performance.
Education
High School Diploma - Esthetics
Aveda Institute
Columbus, OH06.2010
University High School
Orlando, FLSkills
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Facilitated complex solution-finding processes to address multifaceted challenges
- Facilitated positive and constructive feedback sessions to enhance team performance
- Delivered comprehensive client support to ensure satisfaction and resolve issues effectively
- Supported team members by actively listening to their concerns and providing detailed feedback Assisted in maintaining high standards of accuracy in project documentation Contributed to effective communication by ensuring all details were thoroughly understood
- Executed effective organizational strategies to enhance workflow efficiency
- Demonstrated proficiency in written and oral communication to facilitate clear information exchange
- Processed cash transactions accurately and efficiently Assisted in maintaining proper documentation for cash handling procedures Supported team members in adhering to cash management protocols
- Demonstrated rapid learning ability and adaptability to evolving environments
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Reference
- References available upon request
Timeline
Esthetician
Ageless Spa Center
01.2023 - 09.2025
Assistant Leader
Amscot Financial services
01.2019 - 01.2023
Specimen Process
Davita Laboratory
2017 - 2019
Specimen Processor
LabCorp America
2016 - 2017
Reservation Sales Agent
TRANSTAR TRANSPORTATION GROUP Inc.
2013 - 2016
High School Diploma - Esthetics
Aveda Institute
University High School