Amanda Oldham
Coalville
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Burt Brothers
Coalville
10.2023 - Current
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Developed and implemented safety policies to ensure compliance with OSHA regulations.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
- Maintained records of inspection findings, hazard assessments, and corrective actions taken.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided feedback on ways to improve processes related to phone sales operations.
- Attended training sessions as required by management for continuing education purposes.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
- Upsold additional products or services when applicable during phone calls.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Updated customer information in the database accurately.
- Recorded customer contact information accurately in the database system for future reference.
- Developed relationships with customers in order to increase sales opportunities.
Education
Certificate - Office Coordinator
Uinta B.O.C.E. #1
Evanston, WY01-2002
High School Diploma -
Evanston High School
Evanston, WY05-2001
Generals
NorthWest College
Powell, WYSkills
- Customer relationship management
- Safety compliance
- Process improvement
- Customer feedback analysis
- Payment processing
- Communication skills
- Sales strategies
- Adaptability
- Research
- Multi-line phone talent
- De-escalation techniques
- Retail sales customer service
- Microsoft Excel
- Filing
- Organization and recordkeeping
- Hospitality and accommodation
- Multi-task management
- Computer skills
- Client relations
Timeline
Customer Service Representative
Burt Brothers
10.2023 - Current
Certificate - Office Coordinator
Uinta B.O.C.E. #1
High School Diploma -
Evanston High School
Generals
NorthWest College