Amanda Oliver
Temecula,CA
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Patient Account Representative bringing 12 years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Scripps Health Foundation
San Diego, CA
09.2020 - 07.2023
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided feedback on relevant referral trends, issues, and best practices.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Ensured compliance with applicable laws and regulations regarding referrals.
Supervisor
Scripps Health Foundation
San Diego, CA
05.2019 - 09.2020
- Directed and supervised team of 48 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Epic Credentialed Trainer
Scripps Health Foundation
San Diego, CA
10.2017 - 05.2019
- Created user documentation, including job aids and quick reference guides.
- Developed and delivered Epic training materials to end-users in multiple departments.
- Provided on-site support for end-users during go-live activities.
- Performed system testing prior to implementation of new software modules.
- Maintained up-to-date knowledge of current product releases and enhancements.
Patient Account Specialist
Scripps Health Foundation
San Diego, CA
03.2011 - 10.2017
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Analyzed accounts for accuracy of coding and billing procedures.
- Communicated with customers regarding payment plans and past due accounts.
- Conducted research on customer accounts to identify any outstanding balances or issues that need resolution.
- Negotiated payment arrangements with delinquent customers as needed.
- Prepared reports for management summarizing current status of customer accounts.
- Reviewed monthly aging reports to determine which accounts are past due or require follow up action.
- Assisted in training new employees on patient accounting procedures.
- Participated in special projects as assigned by management team.
- Researched discrepancies in accounts to ensure accurate payments.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH10.2023
Skills
- Epic Systems
- MicroSoft Office Programs (excel, word, power point)
- Insurance Verification/Precertification/Billing Processes
- HIPAA Regulations and Guidelines
- Medical Terminology
- Coding (CPT, ICD-10, and HCPCS)
- Process Implementation
- Employee Training Program
- Staff Supervision
- Training and Mentoring
- Accurate Documentation
- Regulatory Compliance
Timeline
Referral Coordinator
Scripps Health Foundation
09.2020 - 07.2023
Supervisor
Scripps Health Foundation
05.2019 - 09.2020
Epic Credentialed Trainer
Scripps Health Foundation
10.2017 - 05.2019
Patient Account Specialist
Scripps Health Foundation
03.2011 - 10.2017
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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