Years of customer service experience
Amanda O'Neal
Edmond, OK
Fort Worth,TX
Summary
Creative and people oriented person with 8 years of customer service experience in various fields, mostly in but not limited to retail and food service.
Overview
8
8
3
3
Years of post-secondary education
2
2
Years of professional experience
Work History
Delivery Driver
Papa Johns International Inc.
Fort Worth, TX
07.2020 - Current
- Handled cash and credit card transactions daily
- A top drivers in the store with a customer rating of 4.9/5 stars
- Certified safe driver in under 6 months, meaning the driving score was kept 97 and above for 1,500 miles
- Received multiple customer satisfaction awards
- Maintained store cleanliness standards and helped with some prep
Designer/Cosmetologist
Salon By InStyle At JcPenney
Fort Worth, TX
06.2019 - 03.2020
- Scheduled appointments, answered phones, and greeted guests in a timely manner to ensure efficient check in times when guests arrived
- Processed payments and applied discounts when services were finished, including handling large amounts of cash and credit transactions
- Organized and stocked color, product, and tools weekly
- Practiced Texas Department of Licensing and Registration standards of cleanliness in my station and the salon as a whole
- Researched latest trends in hair and makeup to stay updated on color, style and technique
- Created memorable customer experiences by including special services such as head and neck massages during appointments
Hostess/Server
Tortaco
Fort Worth, TX
12.2016 - 01.2018
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items
- Learned how to work in a fast-paced, team environment to ensure accuracy and efficiency whether it be in orders or a simple seating chart
Education
License of Cosmetology - Cosmetology
Ogle School Of Hair Skin Nails - Hurst
Hurst, TX 02.2018 - 02.2019
High School Diploma -
Nolan Catholic High School
Fort Worth, TX 08.2011 - 05.2015
Skills
Mobile payment technology
Accomplishments
- Non-fiction essay published at Tarrant County Community College
- Received a spot in RAW Artist's showcase at the House of Blues in Dallas, TX for hair and makeup
- 4.9/5 star rating as a delivery driver
Timeline
Delivery Driver
Papa Johns International Inc.
07.2020 - Current
Designer/Cosmetologist
Salon By InStyle At JcPenney
06.2019 - 03.2020
License of Cosmetology - Cosmetology
Ogle School Of Hair Skin Nails - Hurst
02.2018 - 02.2019
Hostess/Server
Tortaco
12.2016 - 01.2018
High School Diploma -
Nolan Catholic High School
08.2011 - 05.2015
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