Amanda Oquendo
Carteret,NJ
Summary
Results-driven medical administration professional with a proven track record of streamlining operations and enhancing patient care. Adept at managing office workflows, ensuring compliance, and fostering effective communication. Seeking to contribute expertise and leadership in a dynamic medical administration role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Logic Chiropractic
Staten Island , NY
06.2023 - Current
- Efficiently manage patient appointments, insurance claims, and medical records using advanced EMR systems, ensuring smooth patient flow and optimal service delivery.
- Serve as a primary liaison between patients and therapists, coordinating communications and ensuring timely follow-ups.
- Address patient inquiries regarding therapy services, insurance coverage, and billing procedures, providing clear and accurate information.
- Maintain strict adherence to HIPAA guidelines, ensuring the confidentiality and security of patient information.
Assistant Property Manager
Andover Properties
Staten Island, NY
07.2020 - 06.2024
- Managed a diverse portfolio of commercial properties, optimizing occupancy rates and driving revenue growth through strategic lease signings and client relationship management.
- Conducted property tours, negotiated lease agreements, and customized solutions to meet client needs, consistently surpassing sales goals.
- Developed and executed marketing strategies to attract new tenants while fostering long-term relationships with existing clients.
- Monitored and enforced lease compliance, including handling delinquent accounts and overseeing collection efforts.
Dental Office Receptionist
Pediatric Dental Associates
New York, NY
07.2019 - 07.2020
- Managed patient scheduling, including appointments, cancellations, and rescheduling, ensuring a seamless experience for patients and staff.
- Responded to patient inquiries regarding services, treatment plans, and billing, maintaining a high level of professionalism and accuracy.
- Handled incoming phone calls and accurately relayed messages to the dental team, contributing to improved workflow and customer satisfaction.
- Fostered a welcoming and professional office environment, ensuring patient comfort and satisfaction.
Education
Advanced Regents Diploma -
Monticello High School
Monticello, NYSkills
- EMR Systems (Allscripts, PCC, Aidin, naviHealth, Epic, Dentrix)
- HIPAA Compliance
- Project Management & Scheduling
- Data Management
- Client Relations
- Bilingual (English/Spanish)
- Organizational & Administrative Support
Certification
- SBOA Tenant Insurance Certification – Completed comprehensive training in tenant insurance procedures, risk management, and regulatory compliance.
Timeline
Medical Office Receptionist
Logic Chiropractic
06.2023 - Current
Assistant Property Manager
Andover Properties
07.2020 - 06.2024
Dental Office Receptionist
Pediatric Dental Associates
07.2019 - 07.2020
Advanced Regents Diploma -
Monticello High School