BRITTNY MAXWELL
Hallandale Beach,FL
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 15 years of related experience, diligent nature and expertise in electronic records management.
Overview
16
16
years of professional experience
Work History
Medical Office Receptionist
DR. ELLIOT STEIN/MDVIP
Aventura, FL
01.2024 - Current
- Welcomed at least 30 patients and visitors per day via telephone and in person.
- Prepared and processed patient referrals and transfer requests.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Streamlined check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Provide administrative support such as filing, faxing, and scanning documents while being Subject Matter Expert (SME) for Insurance questions and complex.
Office Manager/Billing Administrator
GENESISCARE
Hollywood, FL
04.2008 - 12.2023
- Ensured that all necessary demographic, billing, and clinical information is obtained and entered with timeliness and accuracy
- Verifies insurance benefits and obtains pre-certification/authorization as necessary
- Determines and accepts required payments, including but not limited to co-pays and deductibles
- Scheduled Breast Oncology Surgery with O.R., Women's Center and Gamma Surgery
- Submit Prior Authorization requests to Availity, Evicore, Radmd and various insurance companies
- Collect samples for MYRIAD genetic testing
- Inquired to PCP about referrals prior to rendering services
- Achievements: Continued to develop critical thinking, decision makings skill and service orientation skills in addition to meeting financial goal
- Oversee daily operations of Medical Office to ensure working productively and meet deadlines
- Advanced to senior management, continued to develop and improve office functionality, operations, and procedures
- Awarded employee of the year for all accomplishments in addition to recognition from patients and colleagues.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reported to senior management on organizational performance and progress toward goals.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
BROWARD COLLEGE
Pembroke Pines, FL09.2024
HIGH SCHOOL DIPLOMA -
HALLANDALE HIGH SCHOOL
Hallandale, FL06.2003
Skills
- Excellent Communication Skills
- Critical and Analytical thinking
- Medicare and Medicaid product and rules knowledge
- Intergy Electronic Health Records
- Authorizations and Referrals
- Medical Scheduling
- EPIC
- ICD-10, ICD-9 and CPT codes
- OSHA Certifications
- HIPAA requirements
- Citrix
- EMR Systems
- Certifications and Licenses
- Life & Health Insurance License
- MACROS
- Advance level of experience with Microsoft Word, Excel, Power point, Outlook, One Note
References
Available upon request
Timeline
Medical Office Receptionist
DR. ELLIOT STEIN/MDVIP
01.2024 - Current
Office Manager/Billing Administrator
GENESISCARE
04.2008 - 12.2023
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
BROWARD COLLEGE
HIGH SCHOOL DIPLOMA -
HALLANDALE HIGH SCHOOL