Estefana Capetillo
Watsonville,CA
Summary
Versatile Customer Serice Representative possessing first-rate communication skills and personable demeanor demonstrated across 28 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
18
18
years of professional experience
Work History
MEDICAL OFFICE RECEPTIONIST
SALINAS RADIATION ONCOLOGY
2023.07 - Current
- Greeting patient, general clerical duties, customer service, scheduling patients in person and over the phone, making sure patients are scheduled in a timely manner, securing financial information, registering new patient’s and updating patient demographics
ADVANCED MEDICAL SUPPORT ASSISTANT
DEPT OF VA
2022.05 - 2022.12
- Performing clerical duties, customer service, scheduling patients in person and over the phone, making sure patients scheduled in a timely manner, adhering to policies and procedures of the federal government.
PATIENT SERVICE REP
DIGNITY HEALTH DOMINICAN HOSPITAL
2017.09 - 2022.05
- Registering patients into the system, checking patients into the emergency department, verifying eligibility for services, coordinate with insurance companies for payments, managed emergency department telephone lines, incoming calls, use of many computer programs.
LEAD MEDICAL OFFICE RECEPTIONIST
DIGNITY HEALTH MEDICAL GROUP
2015.01 - 2017.09
- Overseeing of front office staff, implementation of new policies and procedures, check in patients and scheduling appointments, verifying insurance information, and checking eligibility, answering multi line telephone system
LEAD MEDICAL ASSISTANT
DIGNITY HEALTH MEDICAL GROUP
2006.06 - 2012.08
- Overseeing of back-office staff, rooming patients, and taking their vitals, setting up and assisting with procedures, administering medications and vaccines, ordering supplies medication and vaccines.
Education
Associate of Science - General Education/Medical Assisting
Cabrillo College
Aptos, CA06.2006
Skills
- Flexibility
- Self-Motivation
- Teamwork
- Computer skills: included but not limited to Microsoft Office, Windows, Google
- Ability to work in a fast-paced atmosphere and work independently
- Maintained excellent customer relations and developed customer rapport
- Experienced Trainor/Mentor
- Prioritization
- Communication
- Coordination of new projects
- Keeping inventory
References
Jennifer Mancini, (408) 569-3853
Languages
Spanish
Limited Working
Timeline
MEDICAL OFFICE RECEPTIONIST
SALINAS RADIATION ONCOLOGY
2023.07 - Current
ADVANCED MEDICAL SUPPORT ASSISTANT
DEPT OF VA
2022.05 - 2022.12
PATIENT SERVICE REP
DIGNITY HEALTH DOMINICAN HOSPITAL
2017.09 - 2022.05
LEAD MEDICAL OFFICE RECEPTIONIST
DIGNITY HEALTH MEDICAL GROUP
2015.01 - 2017.09
LEAD MEDICAL ASSISTANT
DIGNITY HEALTH MEDICAL GROUP
2006.06 - 2012.08
Associate of Science - General Education/Medical Assisting
Cabrillo College
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