Durgadevi Diann Sumar
Cosmetique Dermatology Laser & Plastic Surgery
Queens,NY
2027
years of professional experience
Customer-focused professional with expertise in leadership, service, and fast-paced environments. Excels in adapting to changing priorities, building strong relationships, and communicating effectively with diverse backgrounds. Recognized for being a dependable team player who remains composed under pressure. Committed to providing a welcoming and safe experience for every customer
Work History
Medical Office Receptionist
- Maintain a professional, friendly and welcoming environment while following company policies and procedures
- Coordinate appointments, schedule changes, and patient requests while managing multiple priorities
- De-escalate challenging patient interactions by maintaining a professional manner and identifying appropriate solutions
- Facilitate clear communication between patients, providers, and medical staff to deliver individualized and efficient customer care
Flight Attendant
- Delivered exceptional customer service to ensure passenger satisfaction and comfort throughout flights.
- Adapted quickly to changing priorities and operational needs
- Collaborated with crew members and corresponding departments to maintain seamless flight operations and communication
- Facilitated cabin safety protocols, conducting pre-flight checks and emergency procedures.
- De-escalated challenging situations by actively listening to customer concerns and complaints, and determining appropriate solutions
- Handled in-flight medical emergencies efficiently, calmly. and professionally
- Provided assistance to passengers during boarding, in-flight, and de-planing.
- Collaborated with crew members to maintain seamless flight operations and communication.
Patient Service Representative
- Efficiently collaborated with clinical staff and coordinated patient flow while providing a calm, friendly, and welcoming experience
- Adapted quickly to changing priorities while maintaining composure in a fast-paced customer-faced setting
- Adhered to workplace policies and procedures while maintaining professionalism and patient confidentiality
- Assisted patients with check-in process, ensuring efficient and accurate information collection
- Handled patient inquiries and concerns with professionalism and empathy in stressful or sensitive situations
Customer Service Manager
- Led and supported a customer service team while prioritizing safety and maintaining a welcoming and professional environment for others
- Managed daily operations, delegated tasks to team members to enhance workflow efficiency. assignments, and helped the store run efficiently in a customer-faced setting
- Resolved customer complaints effectively while upholding a professional manner
- Offered training, supervision, and mentoring of over 50+ people
Teller
- Assisted and processed customer inquiries and transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash drawer operations, maintaining balanced accounts while minimizing errors.
- Worked effectively in a fast paced environment while building client and team members' relationships
Education
Sterile Processing Certification
Associate of Science - Health Sciences
Skills
Customer Service
Safety & Policy Compliance
First Aid/CPR
Adaptability & Flexibility
Leadership & Team Collaboration
Multi-tasking & Prioritization
Timeline
Medical Office Receptionist
Cosmetique Dermatology Laser & Plastic Surgery
2025 - CurrentRead More
Flight Attendant
Delta Air Lines, Inc
2023 - 2024Read More
Patient Service Representative
Piedmont Urgent Care By Wellstreet
2022 - 2023Read More
Customer Service Manager
Walmart
2016 - 2022Read More
Teller
Wells Fargo & Company
2018 - 2020Read More
Gwinnett Technical College
Sterile Processing Certification
Read More
Georgia Gwinnett College
Associate of Science from Health Sciences
Read More