Jessica Anne Ellis
Washington,Illinois
Summary
- Versatile medical secretary possessing first-rate communication skills and personable demeanor demonstrated across 14+ years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
14
14
years of professional experience
Work History
Medical Office Receptionist
Cardinal Medical Group
Peoria, Il
10.2011 - 02.2012
- Scheduled appointments by telephone or in person.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Took messages from patients and promptly relayed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
General Office Clerk
Illinois Regional Pain Institute
Peoria, IL
04.2010 - 09.2011
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered phone calls and welcomed visitors to office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Developed organizational filing systems for confidential customer records and reports.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Radiology Administrative Tech
BroMenn Medical Center
Normal, IL, IL
06.2001 - 09.2007
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate radiological department.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Completed relevant insurance and other claim forms.
Medical Records
OSF St. Francis Medical Center
Peoria, IL
08.2000 - 04.2001
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Consolidated diverse medical records.
- Tracked and processed release of information requests.
- Purged outdated files.
- Located and retrieved files, assisting public with general information.
- Compiled and coded patient data using standard classification systems.
Pharmacy Tech
CVS Pharmacy
03.1998 - 04.1999
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared prescription transfers to other pharmacies.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Education
Bachelor of Science - Biology
Eureka College
Eureka, IL05.2023
Associate of Science - Pre-Medicine Track
Illinois Central College
East Peoria, IL07.2020
GED -
Washington Community High School
01.1999
Skills
- Medical data acquisition
- Critical decision-making skills
- Patient evaluations
- Analytical
- Reliable & trustworthy
- Communication
- Data management
- Problem resolution
- Good work ethic
- Customer service
Timeline
Medical Office Receptionist
Cardinal Medical Group
10.2011 - 02.2012
General Office Clerk
Illinois Regional Pain Institute
04.2010 - 09.2011
Radiology Administrative Tech
BroMenn Medical Center
06.2001 - 09.2007
Medical Records
OSF St. Francis Medical Center
08.2000 - 04.2001
Pharmacy Tech
CVS Pharmacy
03.1998 - 04.1999
Bachelor of Science - Biology
Eureka College
Associate of Science - Pre-Medicine Track
Illinois Central College
GED -
Washington Community High School