Melissa Maceroni
Lansing,USA
Summary
Dedicated Human Resources professional with extensive experience in managing recruitment, employee relations, and performance management. Skilled in developing and implementing HR policies that drive organizational success and enhance employee engagement. Proven ability to handle complex HR issues with discretion and professionalism. Strong communicator with a talent for building positive relationships and fostering a collaborative work environment. Committed to promoting diversity and inclusion within the workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Katranji Hand Center
03.2024 - 11.2024
- HR Recruiter/Payroll
- Billing/Invoicing
- Medical Records
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Assistant Store Manager
Crumbl Cookies
11.2022 - 08.2023
- Hired as shift lead and subsequently promoted to Assistant Manager
- Managed dough lists, station assignments, supply management, and order coordination
- Assumed additional role as Catering Specialist ensuring accurate fulfillment of catering orders
Secretary
MMRS
06.2022 - 10.2022
- Managed front desk operations including phone handling, client check-ins, and various administrative tasks such as filing, scanning, and typing
Education
Associate Degree - Business Administration
Lansing Community College
Lansing, MI11.2024
High School Diploma - General Studies
Dewitt High School
DeWitt, MI05.2000
Skills
- Talent Acquisition
- Employee Relations
- Performance Management
- HR Policies & Compliance
- Training & Development
- Compensation & Benefits
- HRIS & Data Management
- Communication
- Problem-Solving
- Diversity & Inclusion
Certification
Long-term and short-term caregiver certification, Lansing Community College, 04/01/06, Present
Affiliations
Society for Human Resource Management (SHRM), Member
References
Available upon request.
Timeline
Medical Office Receptionist
Katranji Hand Center
03.2024 - 11.2024
Assistant Store Manager
Crumbl Cookies
11.2022 - 08.2023
Secretary
MMRS
06.2022 - 10.2022
High School Diploma - General Studies
Dewitt High School
Associate Degree - Business Administration
Lansing Community College
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