Nicole Scales
Spring Lake,NC
Summary
Accomplished HR Manager with a proven track record at Home Instead Senior Care, enhancing employee relations and optimizing payroll processes. Skilled in legal compliance and workforce planning, with a knack for fostering a collaborative work environment. Achieved a significant increase in employee retention through effective onboarding and training programs. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
6
6
years of professional experience
Work History
Medical Front Office Receptionist
Pediatric Developmental Therapy
Southern Pines
01.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
Human Resources Generalist
Pinehurst Surgical Clinic
Pinehurst, NC
02.2022 - 10.2023
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Implemented and supervised orientation procedures for new hires.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Improved operational processes resulting in productivity increase in HR department.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
Human Resources Manager
Quail Haven
Pinehurst, NC
06.2020 - 12.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
Human Resources Manager
Home Instead Senior Care
Fayetteville, NC
02.2020 - 06.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
Residental Associate
Corvias Military Living
Fort Bragg, NC
06.2019 - 02.2020
- Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.
- Implemented marketing strategies to attract new tenants, maintaining high occupancy rates.
- Enhanced tenant satisfaction by addressing concerns promptly and efficiently.
- Oversaw financial transactions related to rent payments, deposits, and fees for accurate recordkeeping.
- Coordinated move-in and move-out procedures, minimizing vacancy periods between tenants.
- Collaborated with maintenance team to address repair requests in a timely manner for increased tenant satisfaction.
- Maintained detailed records of property-related transactions, ensuring accuracy and compliance with local regulations.
- Contributed to the development of annual budgets for property management expenses, maximizing profitability without compromising quality of service.
- Conducted comprehensive property inspections to identify necessary repairs and maintain safety standards.
- Managed lease agreements, ensuring timely rent collection and accurate record keeping.
- Streamlined administrative processes through the implementation of efficient organization systems for improved productivity.
- Improved property appearance through routine maintenance tasks and landscaping efforts.
- Facilitated prompt resolution of maintenance issues by coordinating effectively with on-site staff.
Patient Access Representative
Cape Fear Valley Medical Center
Fayetteville, NC
02.2018 - 06.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Education
GED -
Beauregard High School
Opelika, ALSkills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
- Compensation and benefits
- Corrective Action Planning
- Recruitment and hiring
- Human Resources Operations
- Payroll Administration
- Talent Acquisition
- Compliance
- Onboarding and Orientation
- Legal Compliance
- Employee Onboarding
- Staff Management
- Performance Appraisal
- Employee Retention
- Workforce Planning
- Recruitment and selection
- Recordkeeping
- Training development
Timeline
Medical Front Office Receptionist
Pediatric Developmental Therapy
01.2024 - Current
Human Resources Generalist
Pinehurst Surgical Clinic
02.2022 - 10.2023
Human Resources Manager
Quail Haven
06.2020 - 12.2020
Human Resources Manager
Home Instead Senior Care
02.2020 - 06.2020
Residental Associate
Corvias Military Living
06.2019 - 02.2020
Patient Access Representative
Cape Fear Valley Medical Center
02.2018 - 06.2019
GED -
Beauregard High School