Kelly Seolas
Grass Valley,CA
Summary
I am a self started who loves organization and efficient flow to my daily work tasks. I can work under pressure and help others when needed. I can handle high volume phone calls as well as checking in multiple patients alone. I have learned how to assist in Workers Compensation such as RFA's and Referrals as well as scheduling. I complete tasks on a daily basis. I have excellent attention to detail. I have excellent patient communication skills as well as compassion. I am dependable. I can multitask. I love to learn new skills. I have worked in the medical field for many years as well as remote chronic care for 3 years and I enjoy patient care. I have learned Front office,referrals,insurance,data entry,HIPAA,and Workers Compensation. I would appreciate the opportunity to work for your company and learn new skills. Thank you for your time in reviewing my resume. Kelly Seolas
Overview
8
8
years of professional experience
Work History
Medical Office Receptionist
Dignity Health Urgent Care
Grass Valley, CA
10.2023 - Current
- Managed patient check-in and check-out processes, ensuring smooth operations and excellent customer service.
- Scheduled appointments efficiently using electronic health record systems, optimizing clinic workflow.
- Assisted in verifying insurance information and processing payments, enhancing financial accuracy.
- Maintained organized patient records and documentation, ensuring compliance with privacy regulations.
- Trained new reception staff on office procedures and software systems, fostering a collaborative environment.
- Coordinated follow-up communications with patients regarding test results and treatment plans, strengthening patient engagement.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Implemented process improvements to reduce wait times and enhance overall patient experience.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Performed various administrative tasks by filing, copying and faxing documents.
Chronic Care Coordinator/Referrals
Grass Valley Extended Care/Dr. Kuldip Gill M.D.
Grass Valley, CA
07.2018 - 04.2023
- Facilitated communication between patients, families, and healthcare providers to address concerns effectively.
- Managed scheduling for patient appointments, optimizing workflow efficiency within the practice.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
High School Diploma -
Silver Springs High School
Grass Valley, CASkills
- Front desk operations
- Patient check-in
- HIPAA compliance
- Record preparation
- Patient confidentiality
- Data entry
- Appointment scheduling
- Follow-up skills
- Insurance verification
- Patient relations
- Call handling
- Documentation
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Attention to detail
- Reliability
- Organizational skills
- Adaptability and flexibility
Accomplishments
I was a pregnant teen who helped establish the Silver Springs High School. It was called Young Parents Project when I started. I was the first student body president who worked hard fighting to get the project established as a High School so pregnant teens could graduate with a high school diploma. I I have worked hard as a single mother to ensure the best for my sons. I now take great joy in being a Grandmother.
Timeline
Medical Office Receptionist
Dignity Health Urgent Care
10.2023 - Current
Chronic Care Coordinator/Referrals
Grass Valley Extended Care/Dr. Kuldip Gill M.D.
07.2018 - 04.2023
High School Diploma -
Silver Springs High School