Amanda Ornelas
Yuma,AZ
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
8
8
years of professional experience
Work History
Patient Care Technician Behavior Health Crisis/Inpatient
Community Bridges
07.2023 - 07.2025
- Collaborated with healthcare team to implement care plans effectively.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Maintained cleanliness and organization of patient care areas and equipment.
- Supported daily living activities for patients, enhancing overall well-being.
- Worked on patient's intakes as they came in, as well as do inventory for their belongings.
- Facilitate peer support groups.
Customer Service Representative/Server
Pizza Hut
06.2017 - 01.2021
- Delivered exceptional customer service by promptly addressing inquiries and resolving complaints.
- Processed orders accurately using point-of-sale systems, ensuring efficient transactions.
- Trained new team members on service protocols and operational standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Developed strategies for upselling menu items, contributing to increased sales revenue.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Yuma High School
Yuma, AZ05-1997
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Feeding assistance
- Patient positioning
- Active listening
- Patient advocacy
- Vitals documentation
- Time management
- HIPAA compliance
Timeline
Patient Care Technician Behavior Health Crisis/Inpatient
Community Bridges
07.2023 - 07.2025
Customer Service Representative/Server
Pizza Hut
06.2017 - 01.2021
High School Diploma -
Yuma High School