BRIANNE MCLAUGHLIN
Mesa,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Community Bridges
10.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Dialysis
10.2019 - 01.2022
- Provided in-patient care for dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Administered Heparin, oxygen, anesthetic, and saline as prescribed.
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Marketing and Administrative Manager
Titan Auto Body
01.2013 - 08.2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Processed and tracked employee time sheets and submitted to accounting department for payroll processing, facilitating timely and accurate payments
Client Services Representative
Insight Direct
04.2014 - 09.2016
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Monitored multiple databases to keep track of all company inventory
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Senior Mortgage Loan Officer
07.2012 - 06.2013
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Exceeded quarterly sales goals by 20
Mortgage Loan Officer
Quicken Loans
03.2010 - 06.2012
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Consistently produced one of the lowest delinquency ratios while maintaining a high property sales recovery percentage
Restaurant Operations, The Fairmont Scottsdale
04.2004 - 03.2010
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
- Mentored front of house personnel on company policies customer service techniques and professional communication
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ05.2025
Patient Care Technician -
Brookline College - Phoenix
10.2019
High School Diploma -
Pinnacle High School
Phoenix, AZ2006
Skills
- Direct Patient Care
- Patient relationship management
- Equipment Maintenance
- HIPAA
- EMR
- Advanced nephrology proficiency
- Diagnostic troubleshooting
- Dialysis treatment
- Infection control standards
- Measuring vital signs
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Incident Reporting
- Registered Behavior Technician (RBT)
- Crisis Management
Certification
- CCHT - Certified Clinical Hemodialysis Technician
- RBT - Registered Behavior Technician
Timeline
Behavioral Health Technician
Community Bridges
10.2023 - Current
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Dialysis
10.2019 - 01.2022
Client Services Representative
Insight Direct
04.2014 - 09.2016
Marketing and Administrative Manager
Titan Auto Body
01.2013 - 08.2018
Senior Mortgage Loan Officer
07.2012 - 06.2013
Mortgage Loan Officer
Quicken Loans
03.2010 - 06.2012
Restaurant Operations, The Fairmont Scottsdale
04.2004 - 03.2010
Patient Care Technician -
Brookline College - Phoenix
High School Diploma -
Pinnacle High School
Bachelor of Science - Nursing
Grand Canyon University
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