Gabrielle Ross
Uniontown,PA
Summary
*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
*Competent Behavioral Technician, knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. *Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
WELLNESS RECVOVERY LLC
12.2022 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Prepared and submitted daily group reports to management.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Medical Technician
Paramount Senior Living
02.2020 - 04.2022
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Conducted routine laboratory tests to determine underlying conditions and diagnosis.
- Documented and verified patient information using laboratory information system.
- Consulted with outside professionals and specialists about tests and testing results.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
Bartender
Ruby Tuesday
02.2015 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
Associate of Science - Phlebotomy
NCS
Uniontown Pa06.2015
High School Diploma -
Albert Gallatin Area Senior High School
Uniontown, PA06.2009
Skills
- Documentation Skills
- Clerical Support
- Reading Music
- Lead Activities
- Withdrawal Symptoms
- Residential Mental Health
- Therapeutic Communication
- Admissions Intake
- Mental Health Care
- Process Monitoring
- Extensive Beer Knowledge
- Good Conversationalist
- Handling Difficult Customers
- ABC Regulations
- Patient Rapport
- Treatment Protocols
- Electronic Communication
- Direct Patient Care
- Patient Interaction
Timeline
Behavioral Health Technician
WELLNESS RECVOVERY LLC
12.2022 - Current
Medical Technician
Paramount Senior Living
02.2020 - 04.2022
Bartender
Ruby Tuesday
02.2015 - 11.2020
Associate of Science - Phlebotomy
NCS
High School Diploma -
Albert Gallatin Area Senior High School
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