Amanda Ortiz
Ridgewood,NY
Summary
Experienced administrative and patient care professional with a proven track record of managing office operations, coordinating patient care, and supporting executive functions in medical settings. Adept at handling high-profile patients, optimizing workflows, and enhancing service quality. Seeking a role that leverages my skills in healthcare management and executive support.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Manager
72nd Street Medical Associates
New York, NY
01.2023 - Current
- Trained and supervised administrative staff.
- Handled patient inquiries, complaints, and ensured high quality patient care.
- Coordinated patient appointments, procedures, and consultations.
- Oversaw medical billing processes and ensured accurate coding for services.
- Maintained patient records and ensured compliance with healthcare regulations.
- Managed ordering and inventory for medical and office supplies.
- Acted as liaison for high-profile patients, ensuring confidentiality.
- Ensured the practice followed all relevant healthcare regulations and guidelines.
- Handled patient intake, medical histories, and records management.
Senior Patient Care Specialist
Marmur Medical
New York, NY
01.2019 - 01.2022
- Delivered comprehensive administrative support to clinical staff and Director of Operations.
- Developed a training manual to guide current and new staff on skin care products, treatments & procedures.
- Monitored inventory of medical supplies and skincare products.
- Assisted with billing, insurance verification, and patient education.
- Communicated with media outlets and advertisers to help promote line of products and services.
Executive Assistant / Quality Assurance Coordinator
Weill Cornell Medicine
New York, NY
01.2013 - 01.2019
- Managed complex schedules, travel, and administrative support for COO.
- Maintained and updated the COO’s schedule, meetings, appointments, and conferences.
- Prepared the agenda of the department’s monthly quality assurance meetings.
- Tracked patient issues and complaints to confirm quality assurance standards were met.
- Managed a comprehensive and detailed record of data for workflow, data collection and presentation.
- Oversaw physician schedules and made changes to ensure accuracy.
- Coordinated and planned continuing medical education (CME) events.
- Prepared reports, presentations, and handled communications.
Senior Patient Coordinator I
Weill Cornell Medicine
New York, NY
01.2013 - 01.2016
- Maintained and updated accurate patient records in Epic Care system, including verifying patient demographics.
- Scheduled patient appointment, answering heavy call volume, verifying insurance eligibility.
- Provided quality administrative support for radiology services by scheduling patient appointments, answering incoming calls, verifying insurance eligibility and processing referral request.
- Scheduled patient appointment, answering heavy call volume, verifying insurance eligibility.
- Assisted radiologists, nurses, and technologists, to safeguard optimal patient care and smooth workflow in a fast paced, team-oriented environment.
Education
Bachelor of Science - Health Care Administration
St. Joseph’s College
Brooklyn, NYSkills
- Executive Support
- Office Administration
- Microsoft Office (Word, PowerPoint, Excel)
- Healthcare Management
- Quality Assurance
- Staff Engagement
- Patient Care
- Communication and interpersonal skills
- Data Entry
- Time Management
- Multitasking
- Event Planning
- Epic Care Systems
- Medical Terminology
- EMR
- Medical Records
- Team Leadership
- Problem Solving
- Billing
- Customer Service
- Office management
- Organizational skills
- Customer service
- Office administration
Timeline
Office Manager
72nd Street Medical Associates
01.2023 - Current
Senior Patient Care Specialist
Marmur Medical
01.2019 - 01.2022
Executive Assistant / Quality Assurance Coordinator
Weill Cornell Medicine
01.2013 - 01.2019
Senior Patient Coordinator I
Weill Cornell Medicine
01.2013 - 01.2016
Bachelor of Science - Health Care Administration
St. Joseph’s College