Amanda Ortiz
San Antonio,TX
Summary
Administrative Support Professional experienced in managing office operations and customer interactions. Achieved efficiency through organized file management, prioritization of tasks, and employee training. Focused on delivering exceptional service and contributing to team success.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Custodian Lead
IQS
San Antonio
10.2023 - Current
- Executed daily schedules, cleaning checklists, and safety procedures to ensure consistent completion of responsibilities.
- Maintain clean, orderly classrooms, offices, restrooms, hallways, and common areas across multiple floors and buildings.
- Managed trash collection and disposal to maintain cleanliness in facilities. and recycling removal while preserving organized, presentable work areas.
- Prioritize tasks and manage time effectively while working independently across assigned areas.
- Coordinate with supervisors and coworkers to address operational needs and maintain facility standards.
- Communicate professionally with faculty, staff, students, visitors, and members of the public.
- Identify and report maintenance concerns and other facility issues to management.
- Texas A&M University-San Antonio (TAMUSA)
Desk Clerk
Lone Star Title Loans
01.2020 - 01.2023
- Managed incoming calls and scheduled appointments, ensuring timely follow-up to meet customer needs.
- Delivered professional in-person and telephone service by greeting customers, answering questions, and addressing concerns.
- Processed cash and card payments while accurately balancing the cash drawer and issuing receipts.
- Verified customer information, driver's licenses/IDs, and vehicle titles before completing transactions.
- Processed title loan paperwork and reviewed customer documentation for completeness and accuracy.
- Explained loan and payment information clearly, ensuring completeness of collected documentation.
- Contacted customers regarding payments and maintained accurate communication records.
- Handled financial documents in accordance with company procedures and confidentiality requirements.
- Protected confidential customer and financial information during all transactions and administrative activities.
- Prepared, processed, and organized paperwork while maintaining accurate customer files.
- Entered customer information into computer systems and performed general administrative duties.
- Organized and filed documents systematically to ensure easy retrieval. and maintained an orderly front desk and office environment.
- Performed scanning, copying, and printing of documents to support daily office tasks. to support daily office operations.
- Managed multiple priorities independently while meeting deadlines and maintaining service quality.
- Collaborated with managers and coworkers to support daily branch operations.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX 08.2006 - 06.2010
Skills
- Administrative Support Customer Service Phone answering
- Data Entry Scheduling Record keeping
- Microsoft Word Microsoft Excel Outlook & Email
- Typing Document management Document handling
- Facility management
- Cash Handling Confidentiality Organization
- Time management
- Team collaboration
- Training Employees
Timeline
Custodian Lead
IQS
10.2023 - Current
Desk Clerk
Lone Star Title Loans
01.2020 - 01.2023
High School Diploma -
South San Antonio High School
08.2006 - 06.2010