Amanda Pace

I was in the Revenue Assets Recovery department and handled the calls about past due bills and services being suspended. I helped to arrange payment plans to get services back up and running.

• Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
• Improved customer satisfaction by consistently resolving issues in a timely and professional manner
• Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Processed debit and credit card and electronic check payments.
• Investigated and resolved customer inquiries and complaints quickly.

My responsibilities here were to cash out customers and give them a pleasant experience at the store. I had to interact with people and made sure I did the following:

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Utilized POS system to handle customer cash and credit card transactions.

• Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
• Collected room deposits, fees, and payments.
• Maintained an organized front desk area that contributed to smooth operations and professional appearance.
• Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
• Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
• Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.