Amna Hussain
Bensalem,PA
Summary
Dynamic customer service professional with experience at PA Auto Mall and Wells Fargo, skilled in complaint resolution and data entry. Proven ability to enhance customer satisfaction through effective problem-solving and empathetic communication. Recognized for cross-selling initiatives and maintaining accurate cash flow, contributing to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Phone Representative
PA Auto Mall
Bristol, PA
01.2025 - Current
- Supported sales efforts through cross-selling of additional products or services based on customer needs identified during calls where appropriate opportunities presented themselves.
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
- Maintained excellent customer service standards by adhering to company policies and procedures at all times.
Teller
Wells Fargo
Levittown, PA
10.2022 - 02.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
ADP IT - Information Technology
Institute of Southern Punjab
Pakistan 09.2016
Skills
- Data entry proficiency
- Language fluency
- Complaint resolution
- Empathy display
- Customer service
- Problem-solving skills
- Call center customer service
- Verbal and written communication
- Communicating with clients
- Gathering information
Languages
English
Full Professional
Urdu
Full Professional
Timeline
Customer Service Phone Representative
PA Auto Mall
01.2025 - Current
Teller
Wells Fargo
10.2022 - 02.2023
ADP IT - Information Technology
Institute of Southern Punjab
Similar Profiles
Benjamin LaSalaBenjamin LaSala
Assistant Manager at Infinite Auto MallAssistant Manager at Infinite Auto Mall
Rafaela Sandoval-MartinezRafaela Sandoval-Martinez
Cashier at Selma Auto MallCashier at Selma Auto Mall
Camille Antunes De FariaCamille Antunes De Faria
Manager's Assistant at Magic Auto MallManager's Assistant at Magic Auto Mall