Amanda Pacheco
Bethlehem,PA
Summary
Experienced professional in call management and patient scheduling, adept in using EPIC for accurate record retrieval. Demonstrates effective communication and support in high-pressure situations, ensuring timely access to care. Manages high-volume incoming calls, documents inquiries, and provides solutions efficiently. Committed to delivering exceptional customer service and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Call Operator
Lehigh Valley Hospital
One three city
11.2025 - Current
- Answering calls/transferring to correct department
- Operated Cisco system to facilitate clear communication among departments
- Managed STAT line for efficient routing of emergency calls
- Accessed EPIC to ensure accurate and timely electronic health record retrieval
- Managed medical system for patient records
- Updated pagers for staff communication
- Paginated doctors for urgent consultations
Administrative Partner
Lehigh Valley Hospital
Muhlenberg
01.2023 - 11.2025
- Initiated and coordinated calls to schedule patient consults, facilitating timely access to care
- Handled patient phone calls, ensuring clear communication and support
- Upheld confidentiality of patient records, safeguarding sensitive information
- Labeled patient documents accurately
- Certified to do death certificates
- Windows, Microsoft outlook, Excel & Word programs
Patient Care Technician
Lehigh Valley Hospital
Muhlenberg, PA
01.2022 - 01.2023
- Monitored and documented vital signs to ensure timely medical response
- Delivered personalized care to support patient comfort and recovery
- Collaborated with nurses to efficiently execute patient care tasks
- Preparing room for new patients
- Phlebotomist
- Answered incoming phone calls promptly
Warehouse Associate
Stitch Fix
10.2020 - 12.2021
- Picked clothing items from inventory for customer orders
- Scanned returned clothing items to ensure accurate inventory records
- Monitored daily performance metrics to identify areas for team improvement
- Coordinated labor resources with other departments to enhance workflow
Education
General Studies -
Northampton Community College
01-2019
High School Diploma -
Freedom High School
06-2017
Skills
- Call Management
- Patient Scheduling
- Customer Support
- ICU experience
- Communication
- Ability to Work Under Pressure
- Time Management
- Decision Making
- Adaptability
- Self-motivation
- Leadership
- Training Coordination
Timeline
Call Operator
Lehigh Valley Hospital
11.2025 - Current
Administrative Partner
Lehigh Valley Hospital
01.2023 - 11.2025
Patient Care Technician
Lehigh Valley Hospital
01.2022 - 01.2023
Warehouse Associate
Stitch Fix
10.2020 - 12.2021
General Studies -
Northampton Community College
High School Diploma -
Freedom High School