Amanda Padula
Cleveland
Summary
Motivated and enthusiastic product and customer service manager with over 20 years of customer service experience. Has positive energy and is eager to learn new information and help people. Hardworking and dedicated to getting tasks done. Ready for a new chapter and new challenges.
Overview
18
18
years of professional experience
Work History
Manager, Sales and Customer Support
4th And Goal
Strongsville
09.2021 - 03.2026
- Managed customer support operations, improving client satisfaction and loyalty through effective service delivery.
- Resolved escalated customer inquiries quickly and efficiently, ensuring positive experiences and maintaining strong relationships.
- Facilitated onboarding sessions to ensure understanding of company policies and procedures.
- Processed customer transactions efficiently at busy retail locations.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided recommendations.
- Resolved customer complaints promptly, reinforcing client satisfaction and loyalty through proactive support.
- Processed cash and credit card transactions promptly at checkout, ensuring accuracy in payment handling.
Apparel Lead/Customer Service Representative
Dicks Sporing Goods
Parma
12.2009 - 09.2021
- Established strong attendance record, reinforcing reliability and commitment to work.
- Enhanced company knowledge through ongoing education, training, and engagement with company publications.
- Consistently provided exceptional service and attention to customers.
- Protected company brand and improved customer satisfaction by finding creative solutions to any problems that arise.
- Delivered exceptional service and attention to customers in-person and over the phone.
Counter Staff/Customer Service/Cashier Team Lead
Dairy Queen Orange Julius
Parma
08.2008 - 08.2009
- Resolved customer complaints, enhancing retention and loyalty through effective issue resolution.
- Delivered quality customer service while managing multiple tasks, ensuring customer satisfaction.
- Maintained high customer service standards during high-volume shifts, supporting seamless operations.
- Processed order transactions, including debit and cash operations.
- Offered information regarding sale promotions and new products.
- Delivered updated and accurate information in response to guest inquiries.
- Spoke pleasantly with customers while taking orders and promoted positive image for the business.
- Adhered to food service sanitation guidelines and standards.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Education
High School Diploma -
Magnificat High School
Rocky River, OH05-2006
Associate of Arts - Medical Billing and Coding
Cuyahoga Community College
Cleveland, OHSkills
- Sales strategy
- Sales forecasting
- Customer relationship management
- Performance management
- Process improvement
- Employee training
- Conflict resolution
- Detail oriented
Timeline
Manager, Sales and Customer Support
4th And Goal
09.2021 - 03.2026
Apparel Lead/Customer Service Representative
Dicks Sporing Goods
12.2009 - 09.2021
Counter Staff/Customer Service/Cashier Team Lead
Dairy Queen Orange Julius
08.2008 - 08.2009
High School Diploma -
Magnificat High School
Associate of Arts - Medical Billing and Coding
Cuyahoga Community College