Amanda Pafundi
Lynnwood,WA
Summary
Results-driven Store Manager with a strong background in operations and team training. Expertise in fostering team collaboration, enhancing customer service, and implementing effective sales strategies. Proven history of increasing staff productivity and improving store performance. Skilled in developing training programs that promote operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Swedish Medical Group
03.2024 - Current
- Verified insurance coverage and obtained authorizations for medical treatments by communicating with insurance companies.
- Explained procedures and services to patients with courtesy and administrative knowledge to enhance their understanding.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered daily patient calls and messages to efficiently schedule appointments in clinic.
- Manage doctors and midwives' schedules per provider preferences.
Store Manager
Sunglass Hut
07.2023 - 03.2024
- Managed daily store operations, including scheduling, money mapping, visual merchandising, shipment processing, and client assistance to ensure smooth functioning
- Executed hiring and recruiting processes to align with company growth objectives
- Collaborated with regional directors, visual merchandising directors, and loss prevention managers to achieve company goals and maintain standards
Sales and Service Leader
Sephora
03.2022 - 06.2023
- Drove results in Sephora's KPIs, enhancing overall business performance
- Promoted Sephora services, contributing to achievement of company goals
- Assisted store manager with hiring and onboarding, improving team readiness
Multi-store Sales Manager
Sunglass Hut
02.2021 - 03.2022
- Executed targeted plans that improved business performance
- Utilized reporting tools to analyze sales data and identify opportunities for growth
- Mentored team members to enhance skills and foster collaboration
- Recruiting, hiring and training team
- Working in partnership with center manager to oversee daily tasks and functions
Assistant Manager
White House Black Market
09.2019 - 02.2021
- Demonstrated ability to lead and motivate a team of store associates
- Monitored employee productivity on sales floor, ensuring adherence to company standards and optimizing team performance
- Identified process improvement areas, streamlining operations for increased efficiency
- Analyzed financial reports to uncover actionable cost-saving opportunities and enhance profitability
- Performed daily opening and closing duties such as cashing out registers, setting alarms, and checking safety equipment
- Responded promptly to customer inquiries via phone calls or emails in a friendly manner
- Inspected merchandise displays regularly to ensure all items were properly labeled and arranged
Administrative Assistant
Power Promotions
03.2019 - 09.2019
- Created weekly schedules for staff that maximized efficiency while minimizing labor costs
- Maintained accurate records of daily sales, deposits, and inventory levels
- Coordinated monthly floorsets and money mapping with team to optimize product placement
- Assisted customers with product selection decisions through knowledgeable recommendations
- Trained new employees in company policies, procedures, and customer service standards
- Monitored employee productivity on the sales floor to ensure compliance with company standards
- Managed stockroom operations including receiving shipments, restocking shelves, and tagging merchandise
- Planned and executed promotional events, such as special sales and sampling days, to increase customer engagement
- Established loss prevention protocols to safeguard inventory and reduce security risks
Store Manager
Wet Seal
Las Vegas, NV
09.2013 - 01.2017
- Provided exceptional customer service to ensure customer satisfaction
- Evaluated product assortment to enhance merchandise selection based on customer preferences
- Maintained accurate transaction records to support financial accountability and inventory management
- Monitored employee attendance and enforced policies to promote reliability and attendance compliance
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
Education
High School Diploma -
Liberty High School
Las Vegas, NVSkills
- Store management
- Store Opening and Closing Procedures
- Managing schedules
- Creating templates for scheduling
- EPIC experience
- Goals and Performance
- Inventory Management
- Staff Management
- Customer Service
- Sales Promotion
- Merchandising Plan Development
- Staff Training
- Product and Service Sales
- Visual Merchandising
- Loss Prevention Procedures
- Marketing and Advertising
Timeline
Patient Care Coordinator
Swedish Medical Group
03.2024 - Current
Store Manager
Sunglass Hut
07.2023 - 03.2024
Sales and Service Leader
Sephora
03.2022 - 06.2023
Multi-store Sales Manager
Sunglass Hut
02.2021 - 03.2022
Assistant Manager
White House Black Market
09.2019 - 02.2021
Administrative Assistant
Power Promotions
03.2019 - 09.2019
Store Manager
Wet Seal
09.2013 - 01.2017
High School Diploma -
Liberty High School