Amanda Pafundi
Lynnwood,WA
Summary
I am a very skilled customer service professional, with a high skill set in scheduling and organization, hiring and training, and money mapping. I've worked my way up in the corporations, and I've worked with my skills and opportunities front facing for the better of each individual business.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Swedish Medical Group
Ballard, WA
03.2024 - Current
- Answer daily calls, and messages from patients to schedule appointments with clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Manage doctors and midwives schedules per provider preferences.
Store Manager
Sunglass Hut
Tulalip, US
07.2023 - 03.2024
- Running the day to day store operations, including scheduling, money mapping, visual merchandising, shipment processing and assisting clients
- Hiring and recruiting, as well as interviewing candidates for company growth
- Working with Regional Directors, Regional Visual Merchandising Directors, and Regional Loss Prevention Managers to meet company goals and standards
Sales and Service Leader
Sephora
Lynnwood, US
03.2022 - 06.2023
- Supported the business by driving results in Sephora's KPI's
- Promoted the services provided by Sephora and helped drive the goals set by company standards
- Aided the store manager by assisting with hiring and onboarding new employees and candidates
Multi-store Sales Manager
Sunglass Hut
Lynnwood, US
02.2021 - 03.2022
- Working in partnership with center manager to oversee daily tasks and functions
- Executing plans to drive business successfully
- Coach and inspire team based on teams strengths, and opportunities
- Recruiting, hiring and training team
- Leveraging reporting tools to drive sales and achieve wins
Assistant Manager
White House Black Market
Redmond, US
09.2019 - 02.2021
- Analyzed financial reports to identify opportunities for cost savings or increased profitability
- Monitored employee productivity on the sales floor to ensure compliance with company standards
- Inspected merchandise displays regularly to ensure all items were properly labeled and arranged
- Demonstrated ability to lead and motivate a team of store associates
- Performed daily opening and closing duties such as cashing out registers, setting alarms, and checking safety equipment
- Responded promptly to customer inquiries via phone calls or emails in a friendly manner
- Identified areas where processes could be improved upon for greater efficiency
Administrative Assistant
Power Promotions
Henderson, US
03.2019 - 09.2019
- Monitored employee productivity on the sales floor to ensure compliance with company standards
- Ran monthly floorsets with a team, as well as monthly money mapping to ensure strategic product placement
- Maintained accurate records of daily sales, deposits, and inventory levels
- Managed stockroom operations including receiving shipments, restocking shelves, and tagging merchandise
- Created weekly schedules for staff that maximized efficiency while minimizing labor costs
- Assisted customers with product selection decisions through knowledgeable recommendations
- Trained new employees in company policies, procedures, and customer service standards
- Organized promotional events such as special sales or sampling days to generate interest in products
- Implemented loss prevention protocols to minimize theft or other security risks
Front Desk Receptionist
Green Valley OBGYN
Henderson, NV
02.2017 - 06.2017
- Checked in patients for scheduled appointments.
- Update patient charts with current insurance.
- Scheduled/rescheduled patients as needed.
- Cleaned lobby to keep up with practice standards.
- Greeted patients and visitors, ensuring positive first impressions and maintaining front desk professionalism.
Co-Manager
Wet Seal
Las Vegas, US
09.2013 - 01.2017
- Evaluated product assortment regularly to ensure optimal selection of merchandise was available
- Maintained accurate records of all transactions including purchases, returns, refunds, discounts
- Monitored employee attendance records and took appropriate action when necessary
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
Education
High School Diploma -
Liberty High School
Las Vegas, NVSkills
- Store Opening and Closing Procedures
- Managing schedules
- Creating templates for scheduling
- EPIC experience
- Goals and Performance
- Inventory Management
- Order Management
- Staff Management
- Sales Expertise
- Customer Service
- Sales Promotion
- Merchandising Plan Development
- Staff Training
- Product and Service Sales
- Visual Merchandising
- Store Management
- Loss Prevention Procedures
- Marketing and Advertising
Timeline
Patient Care Coordinator
Swedish Medical Group
03.2024 - Current
Store Manager
Sunglass Hut
07.2023 - 03.2024
Sales and Service Leader
Sephora
03.2022 - 06.2023
Multi-store Sales Manager
Sunglass Hut
02.2021 - 03.2022
Assistant Manager
White House Black Market
09.2019 - 02.2021
Administrative Assistant
Power Promotions
03.2019 - 09.2019
Front Desk Receptionist
Green Valley OBGYN
02.2017 - 06.2017
Co-Manager
Wet Seal
09.2013 - 01.2017
High School Diploma -
Liberty High School