Jessica Howell
Eustis
Summary
Dynamic Patient Care Coordinator with extensive experience at Adult Medicine Of Lake County, excelling in patient service and scheduling. Proven ability to resolve concerns empathetically while managing medical records and documentation. Strong organizational skills and adept in EMR systems, ensuring efficient operations and enhanced patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Adult Medicine Of Lake County
Mount Dora
11.2025 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Utilized ECW software for patient management
- Established strong work network by building professional relationships with physicians and fellow employees.
- Obtained informed consent and payment documentation from patients and filed in the system.
Account Manager
Heart Of Florida Insurance Group
05.2020 - 02.2025
- 440 license
- Account Manager
- Accounts payable, receivable
- Assisting customers regarding auto, homes, boat, golf cart policies, & changes
- Data entry case noting accounts
- Updating spreadsheets
- Assisting agents and Branch manager as support is needed
Patient Care Coordinator
Lakeview Healthcare Systems
10.2021 - 11.2022
- Scheduled patient visits and addressed pre-visit questions, facilitating smooth patient experiences
- Answered patient inquiries via calls and emails, providing timely insurance estimates
- Confidentially manage patient accounts
- Scheduled appointments for patients using scheduling software
- Performed data entry and analysis to ensure accuracy in patient records
- Processed patient payments for services rendered
- Utilized ECW systems for patient record management
Career Navigator
Dynamic Workforce Solutions
08.2019 - 05.2020
- Started out as a Front desk receptionist handling calls on a multi line phone system
- Directing them to check in and update their accounts as needed
- Monitored the facility to ensure that it remains safe, secure, and well-maintained
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the participants
- Acquired, distributed and stored supplies
- Conducted program orientations for Welfare Transition, Supplemental Nutrition Assistance Program and for Dislocated workers
- Case Management with several government program participants
- Data entry alpha and numerical Case noting accounts, making spreadsheets
- Monthly quality self and peer audits
Assistant Retail Manager
SUNCOM MOBILE
03.2019 - 08.2019
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Instructed staff on how to handle difficult and complicated sales
Retail Store Manager
Elite Wireless Group Inc - Cricket Wireless Dealer
09.2017 - 10.2018
- Oversaw daily store operations and led team to maintain high customer service standards.
- Recruited, trained, and supervised staff to meet sales goals and enhance customer service experience.
- Met monthly sales quota by implementing effective sales strategies and monitoring team performance.
- Served as key holder and implemented marketing strategies to achieve sales goals.
- Handled product placement, display, and visual merchandising standards
- Managed all aspects of running the store
- Completed quarterly inventory counts for accessories to assess stock levels.
Lead Teacher
Love n Learning Childcare
06.2017 - 10.2017
- Taught students of varying ages in classroom settings
- Assisted with homework and collaborated with parents and guardians to meet educational and behavioral needs
- Maintained cleanliness and addressed behavioral issues to create a positive learning environment
- Provided care to ensure proper nutrition and hygiene for students
- Supervised children during field trips and various hours
Education
High school diploma - general education
Vanguard Highschool
Ocala, FL01-2000
Skills
- Patient communication
- Customer Service
- Patient service
- Medical office
- Medical Scheduling
- Scheduling
- Appointment scheduling
- Billing support
- Medical Records
- EMR Systems
- Medical Collection
- Accounts Receivable
- Data management
- Benefits coordination
- Healthcare technology
- Microsoft Excel
- Employee training
- Computer literacy
- Multi-line Phone Systems
- Sales
- Upselling
- Store management
- Team Building
- Team leadership
- Leadership
- Administrative support
- Account management
- Financial administration
- Health records
- Resource management
- Documentation review
- Communication skills
- Empathetic listening
- HIPAA compliance
- Organizational skills
- Employee training
- Relationship management
- Relationship management
- Empathetic listening
- HIPAA compliance
- Organizational skills
- Employee training
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
Adult Medicine Of Lake County
11.2025 - Current
Patient Care Coordinator
Lakeview Healthcare Systems
10.2021 - 11.2022
Account Manager
Heart Of Florida Insurance Group
05.2020 - 02.2025
Career Navigator
Dynamic Workforce Solutions
08.2019 - 05.2020
Assistant Retail Manager
SUNCOM MOBILE
03.2019 - 08.2019
Retail Store Manager
Elite Wireless Group Inc - Cricket Wireless Dealer
09.2017 - 10.2018
Lead Teacher
Love n Learning Childcare
06.2017 - 10.2017
High school diploma - general education
Vanguard Highschool