Amanda Paige
Baltimore,MD
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Arc of Howard County
Ellicott City, MD
09.2020 - 03.2024
- Enabled clients to obtain independence and improve their overall quality of life through offered services.
- Participated in training, staff meetings and other professional development activities
- Coordinated recreational activities and medical appointments for assigned clients
- Delivered active treatment services as outlined in personal care plans
- Observed regulations to protect client safety and promote wellness
- Assisted with client transportation, bathing and meal preparation
- Assisted clients in learning and developed new skills
Process Assistant
Amazon
Baltimore, MD
10.2018 - 06.2023
- Presented complex ideas to technical and non-technical audiences using clear, concise communication style
- Helped team meet service level agreement targets by assisting with reviews and escalations
- Developed options and implemented solutions to resolve complex process issues
- Monitored ongoing performance of multiple processes, making adjustments as required to meet desired outcomes
- Developed training materials for new team members to ensure proper understanding of processes and procedures
- Transported items using forklifts and pallet jacks
- Inspected equipment daily to locate maintenance needs
- Checked correct quantities of incoming and outgoing products
- Utilized RF scanners to maintain accurate records of product movement throughout facility
- Assisted in inventory management by accurately tracking incoming and outgoing shipments
- Prioritized tasks based on deadlines, workload distribution, and overall company goals
- Staged merchandise by department, marked appropriately for placement in facility and delivered merchandise to different destinations
- Reconciled shipping invoices and receiving reports to verify count accuracy
- Maintained accurate tracking system covering shipping and receiving transactions
- Prepared shipping labels with correct information to prevent delays in delivery
- Assisted in training new employees on proper procedures for handling inbound and outbound shipments
- Checked incoming freight against invoice and receiving reports
- Evaluated staff performance, communicating feedback, and setting personal goals
- Delivered high quality training for new team members
- Tracked employee performance to determine areas of strength and improvement
- Monitored numerous employee activities and assigned tasks to cover demand
- Inspired teams using motivational leadership style
- Applied top-notch time management techniques to juggle extensive list of deadlines and projects in various phases of completion
- Assisted in recruitment and training of new editorial staff members
Direct Support Professional
NCIA
Baltimore, MD
04.2016 - 04.2018
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted disabled clients to support independence and well-being.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Voice Picker
Cardinal Health
Curtis Bay, MD
03.2017 - 12.2017
- Prioritized urgent or high-priority orders based on customer needs
- Adhered to all company policies, rules, and regulations during daily tasks
- Assisted in training new employees on voice picking systems and procedures
- Verified picked items against order lists to ensure accuracy
- Packed orders securely in appropriate containers for shipment
- Built pallets from wooden boards, battens and strapping
- Loaded and unloaded trucks using forklifts or manual lifting techniques
- Assembled pallets according to customer specifications and requirements
- Pulled and stacked products for upcoming pallets
Production Worker
Phillips llc
Baltimore, MD
08.2005 - 09.2012
- Reported on production inefficiencies to supervisor to improve processes
- Adjusted work to match specifications set for different products and orders
- Stayed aware of current quality standards and best practices
- Set up and operated production machinery according to specific standards and company protocols
- Inspected finished products to verify conformance to quality standards
- Monitored manufacturing processes for potential areas of improvement in product quality or efficiency
- Created quality control plans based on project-specific technical documentation and requirements
- Conducted periodic compliance audits of manufacturing operations and procedures
Education
High School Diploma - Cosmology
Edmondson Westside High School
Baltimore, MD05.1998
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate
- Client documentation
- Relationship building
- Client transportation
- Team collaboration
- Recreational activities
- Workflow management
- Performance monitoring
- Process improvement
- Scheduling coordination
- Loading and unloading
- Shipping and receiving
- Warehouse operations
- Material handling
- Order picking and processing
- Palletizing
- Problem-solving
- Heavy equipment operations
- Forklift operator certification
Timeline
Direct Support Professional
Arc of Howard County
09.2020 - 03.2024
Process Assistant
Amazon
10.2018 - 06.2023
Voice Picker
Cardinal Health
03.2017 - 12.2017
Direct Support Professional
NCIA
04.2016 - 04.2018
Production Worker
Phillips llc
08.2005 - 09.2012
High School Diploma - Cosmology
Edmondson Westside High School