Amanda Palencia
Miami,FL
Summary
Diligent Veterinary Medicine major currently attending Penn Foster with 5+ years of work experience. Aiming to leverage a proven knowledge of exceptional customer service, Laboratory procedures, and medical recordkeeping skills to successfully fill this important role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Kendall Animal Clinic
01.2023 - Current
- Conducted diagnostic tests such as blood work, urinalysis and x-rays,to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed dental cleanings using ultrasonic scaler.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
LABORATORY ANIMAL CARETAKER
University of Miami Miller School of Medicine
05.2022 - 11.2022
- Monitored experiments and reports for unusual results and malfunctions
- Cleaned, maintained and prepared supplies and work areas
- Examined and observed animals to detect signs of illness, disease and injury
- Provided animal husbandry to various species of animals
- Received shipment of animals and housed them accordingly
- Assists veterinary and research staff with animal procedures such as collection of biological samples and administration of medications/treatments.
RETAIL / SOCIAL MEDIA MANAGER
Ellie Rose Boutique
09.2021 - 05.2022
- Assisted with weekly and monthly inventory audits to support store accuracy
- Received and processed online orders for shipment or store pick-up
- Planned and executed social media vision, driving brand discovery and customer engagement
- Connected with current and prospective customers, actively replying to brand mentions and direct messages.
RECEPTIONIST
Palmetto Animal Clinic
03.2021 - 08.2021
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- File and maintain records
- Receive payment and record receipts for services
- Fill medication prescriptions
- Perform accounting duties, such as bookkeeping, billing customers for services, or maintaining inventories.
SEASONAL SALES ASSOCIATE
Kohls
08.2020 - 01.2021
- Operated cash register and POS to process sales transactions and handle payments
- Delivered exceptional customer service to guests
- Explained store policies and directed escalated complaints to management for resolution.
ANIMAL CARETAKER
Panda's Pet Care
01.2020 - 07.2020
- Updated pet owners with daily pictures and status of pets, notifying owner of concerns or irregularities in behavior
- Watered and fed animals according to prescribed diets and portions
- Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails and cleaning ears.
SEASONAL SALES ASSOCIATE
Kohls
08.2019 - 01.2020
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
Associate of Arts - Veterinary Technology
Penn Foster
05.2025
Skills
- Time Management
- Fear- free experienced
- Team Player
- Customer Service Experience
- Veterinary Terminology
- Payment Processing
- Vaccination
- Lab Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Kendall Animal Clinic
01.2023 - Current
LABORATORY ANIMAL CARETAKER
University of Miami Miller School of Medicine
05.2022 - 11.2022
RETAIL / SOCIAL MEDIA MANAGER
Ellie Rose Boutique
09.2021 - 05.2022
RECEPTIONIST
Palmetto Animal Clinic
03.2021 - 08.2021
SEASONAL SALES ASSOCIATE
Kohls
08.2020 - 01.2021
ANIMAL CARETAKER
Panda's Pet Care
01.2020 - 07.2020
SEASONAL SALES ASSOCIATE
Kohls
08.2019 - 01.2020
Associate of Arts - Veterinary Technology
Penn Foster
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