Amanda Pandey
Cumberland,MD
Summary
Reliable, Results-driven individual with a solid track record in delivering quality work. Known for excellent communication skills and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional developments. Dedicated to patient safety, wellness, and happiness and overall care.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Arc of Frederick County
Cumberland, md
08.2023 - Current
- Supported individuals with developmental disabilities in daily living activities.
- Assisted clients in achieving personal goals and improving life skills.
- Collaborated with team members to create and carry out individualized care plans.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client behavior and reported changes to supervisors promptly.
- Facilitated recreational activities to promote social interaction and engagement.
- Documented daily progress notes in compliance with organizational standards.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Representative
AAA Northeast
Cumberland, Maryland
04.2020 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with membership inquiries and insurance policy questions.
- Handled billing inquiries and ensured accurate account management for members.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed claims and provided timely updates to customers regarding their status.
- Resolved customer complaints through effective communication and problem-solving skills.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Educated members about AAA services and benefits to enhance customer experience.
- Maintained accurate records of customer interactions in the CRM system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
Allegany High School
Cumberland, MDSome College (No Degree) - Human Services And Social Work
Allegany College of Maryland
Cumberland, MDSkills
- Personal care assistance
- Client safety and first aid
- First aid and CPR
- Disability awareness
- Infection control procedures
- Documentation accuracy
- Problem-solving
- Time management
- Adaptability and flexibility
- De-escalation techniques
- Verbal and written communication
- Empathy and patience
- Compassionate client/patient care
References
References available upon request.
Timeline
Direct Support Professional
Arc of Frederick County
08.2023 - Current
Customer Service Representative
AAA Northeast
04.2020 - 08.2023
Allegany High School
Some College (No Degree) - Human Services And Social Work
Allegany College of Maryland