Amanda Parce
Hyattsville,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Observant individual with excellent interpersonal and ability to builds meaningful relationships with clients and families.
Overview
14
14
years of professional experience
Work History
District Team Leader
Extra Space Storage
12.2012 - 05.2019
- Developed, implemented, and enhanced employee targets and operational policies to promote productivity and strengthen team performance
- Trained newly hired assistant property managers in upselling techniques, developing great customer service by identifying best practices, teaching the rental process, and bolstering job expertise within two weeks
- Evaluated and recommended changes in rental pricing to remain competitive in the market
- Maintained operational facilities attractive to potential tenants.
Receptionist
Bang Salon
06.2010 - 04.2013
- Confirmed appointments, communicate with clients, and update client records
- Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered
- Drafted professional memos, letters, and marketing copy to support business objectives and growth
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints.
Customer Service Specialist
Marshalls
09.2005 - 08.2009
- Recorded product or service failure complaints and notified appropriate departments
- Increased efficiency and team productivity by promoting operational best practices
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Master of Science - Applied Behavior Analysis
National University
La Jolla, CA05.2024
Psychology, Bachelors of Science -
Bowie State University
Bowie, MD05.2011
Skills
- Process Development
- Staff Support
- Financial Reporting
- Coaching and Mentoring
- Team Leadership
- Documentation And Reporting
- Friendly and Helpful
- Active Listening
Austism Partnership Foundation 40 hour RBT course
Completed RBT training is for professionals who would like to learn evidence-based Applied Behavior Analysis (ABA) principles and strategies for helping clients or family members with developmental behavior challenges.
Timeline
District Team Leader
Extra Space Storage
12.2012 - 05.2019
Receptionist
Bang Salon
06.2010 - 04.2013
Customer Service Specialist
Marshalls
09.2005 - 08.2009
Master of Science - Applied Behavior Analysis
National University
Psychology, Bachelors of Science -
Bowie State University