Amanda Dube
Rochester,NH
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Driven by a continuous improvement mindset and expertise in food safety knowledge, I excelled at Cumberland Farms by fostering team collaboration and achieving 100% positive customer feedback. My motivational leadership and proficiency in POS system operation significantly enhanced operational efficiency and customer satisfaction, demonstrating my ability to meet and exceed employer expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Service Leader
Cumberland Farms
12.2022 - Current
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Provided exceptional customer service by promptly addressing concerns and resolving any issues that arose during shifts.
- Monitored food safety practices and enforced adherence to established policies, ensuring a consistently safe dining experience for customers.
- Improved customer satisfaction by consistently providing high-quality food and service.
- Contributed positively towards company culture by fostering a supportive atmosphere where employees were encouraged to collaborate effectively as a team.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Interacted with several customers per day regarding inquiries and complaints, resulting in 100% positive customer feedback.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
Resin Artist
Self-Employed
01.2020 - 12.2022
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Made use of materials, such as Resin, ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Contributed to creative process through original ideas and inspiration.
- Had my art in the Fox Run Mall. Competed with 300 other artists for the space i received to showcase my art. Received a callback from the store owner for me to create art for her new store.
Pharmacy Service Technician
CVS
03.2003 - 05.2005
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
Education
No Degree - Information Systems Technology
Cape Cod Community College
West Barnstable, MAHigh School Diploma -
Upper Cape Cod Regional Technical School
Buzzards Bay, MA06.1998
Skills
- Food safety knowledge
- Food allergy understanding
- Staff Training and Development
- Cash handling proficiency
- Sanitation Standards
- Continuous Improvement Mindset
- Motivational Leadership
- POS System Operation
- Health Code Compliance
Certification
2 Year Automotive Collision Repair Certification
Pharmacy Service Technician Certification
OSHA Certified
ServSafe Certified
Timeline
Food Service Leader
Cumberland Farms
12.2022 - Current
Resin Artist
Self-Employed
01.2020 - 12.2022
Pharmacy Service Technician
CVS
03.2003 - 05.2005
No Degree - Information Systems Technology
Cape Cod Community College
High School Diploma -
Upper Cape Cod Regional Technical School