Amanda Parsons
Chestertown,MD
Summary
Detail-oriented small business owner with several years of extensive experience in medical insurance billing and claims processing. Achievements include reducing scheduling conflicts by 30% and enhancing customer satisfaction by 45%, demonstrating a commitment to improving patient experiences and achieving business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Owner/ Licensed Childcare Provider
Tiny Campers Daycare, LLC
Chestertown, Maryland
04.2023 - Current
- Entrepreneurially launched and scaled a family childcare business, reaching full enrollment within seven months while maintaining a waitlist of at least four families.
- Maintained all state licensing requirements and continuing education with no non-compliances for the past three years.
- Implemented Lillio for attendance tracking, invoicing, payment records, and parent communications, enhancing overall responsiveness to parents.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Managing financial operations including budgeting, forecasting, and reporting.
- Ensured compliance of all enrollment records with state licensing regulations
- Managed over twenty emails daily, maintaining efficient communication flow.
- Planned educational activities aligned with state early childhood education standards.
- Established policies and procedures that streamlined operations and elevated service quality.
- Developed marketing strategies that successfully attracted new families to daycare services.
- Kept records for production, inventory, income, and expenses.
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted children in development of social, communication and problem-solving skills.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Guided children through engaging and productive activities to foster fun learning environment.
- Ensured a safe and nurturing environment for children by implementing safety protocols and positive interactions.
Personal Lines Sales Customer Service Representative
State Farm
01.2019 - 04.2023
- Increased customer satisfaction and insurance policy sales by 45%.
- Advised clients on optimal insurance policies to ensure comprehensive coverage.
- Resolved client issues efficiently while ensuring compliance with state guidelines and upholding client confidentiality.
- Used Salesforce CRM to manage client records and follow-ups remotely, increasing lead conversion rates.
- Coordinated and attended virtual appointments for over 45 clients monthly using Google Calendar, Calendly, and Zoom, reducing no-shows by 20%.
- Established rapport with customers through empathetic communication and attentive service.
Lead Office Assistant
Luminis Health
02.2014 - 01.2019
- Led a team of four to five front office staff, enhancing daily medical office operations.
- Reviewed patient accounts for accuracy, ensuring compliance with insurance and office standards.
- Reviewed explanation of benefits to identify billing discrepancies and escalated for resolution, improving accuracy in accounts.
- Utilized NextGen and Epic for claims management, resolving discrepancies effectively.
- Communicated with insurance providers via phone and online portals for claim follow-ups.
- Analyzed performance metrics to identify improvements and implemented targeted staff training, enhancing team skills.
- Managed AR and AP issues, ensuring timely resolution and accurate reporting to maintain financial integrity.
- Addressed high call volumes, resolving patient account concerns with 30% satisfaction increase.
- Acted as liaison between providers and management, facilitating clear communication on account issues.
- Scheduled meetings, prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Prepared, finalized, and sent contracts, invoices, and checks to ensure timely processing
- Managed scheduling and appointment booking for multiple departments.
- Prepared reports containing statistical data on various topics related to office operations and insurance claims.
Front Office Coordinator
University of Maryland Medical Systems
05.2007 - 02.2014
- Coordinated front office operations to optimize patient scheduling, insurance verification, and account management.
- Maintained electronic health records and updated patient information using EPIC.
- Communicated effectively with medical staff regarding patient needs.
- Managed high-volume telephone inquiries, screening calls and routing requests to appropriate staff members.
- Processed payments from clients in a timely manner.
- Took initiative to resolve customer complaints quickly and efficiently.
- Maintained patient records with strict adherence to HIPAA confidentiality and privacy regulations.
- Performed thorough insurance verifications to ensure accurate billing and minimize claim denials.
- Expedited claims processing by submitting accurate documentation on time for optimal reimbursement rates.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Bowie High School
Bowie, MD06-2005
Skills
- Medical insurance billing and claims processing
- Claims denial and resolution management
- Claims resolution management
- Medical terminology and coding
- EOB review and payment posting
- NextGen and Epic practice management systems
- Microsoft Office and Teams proficiency
- Business administration
- Strategic Decision-making
- Team collaboration and leadership
- Multi-tasking and reliability
- Professional communication skills
Certification
- Current Maryland Home Childcare Registration Certificate, Maryland
- Multiple Maryland Approved Early Childhood Continued Education Certificates, Maryland
- CPR/AED First Aid Certified
References
Katie Pendergraph, 443-454-8763, Mary Cain, 410-708-7857, Jordan Miller, 443-510-1207
Languages
English
Native/ Bilingual
Affiliations
Reading
Timeline
Business Owner/ Licensed Childcare Provider
Tiny Campers Daycare, LLC
04.2023 - Current
Personal Lines Sales Customer Service Representative
State Farm
01.2019 - 04.2023
Lead Office Assistant
Luminis Health
02.2014 - 01.2019
Front Office Coordinator
University of Maryland Medical Systems
05.2007 - 02.2014
High School Diploma -
Bowie High School