Shyrem Williams
Sumter,SC
Summary
Customer service oriented professional able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Overview
13
13
years of professional experience
Work History
Owner / Business Manager
My Crowned Collections
Sumter, SC
03.2019 - Current
- Answer inbound phone calls, handle emails and chats, and take and fulfill orders
- Sell hair accessories, hair extensions, and hair products
- Promote and advertise business on social media platforms
- Prepare bank deposits, accept payments, promote sales, and maintain inventory levels
Assistant
Red Bay Grocery
Sumter, SC
03.2021 - 11.2024
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Maintained inventory of stock and placed orders when there is a shortage of supplies.
- Maintained cleanliness and organization in the kitchen and prep areas.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Assistant Manager
City Gear, Hibbett Sports
Sumter, SC
09.2023 - 08.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Approval of Online Orders
- Weekly Scheduling
- Receiving Shipments
- Sales
Customer Service Representative III
TTEC
Englewood, CO
10.2022 - 03.2023
- Verified medical insurance coverage for patients, ensuring accurate and up-to-date information
- Contacted insurance companies to obtain pre-authorization for medical procedures and treatments
- Resolved billing discrepancies by coordinating with insurance providers and healthcare facilities
- Maintained detailed records of insurance verifications, including policy numbers, deductibles, and copays
- Reduced claim denials by XX% through thorough review of policies and proactive communication with insurers
- Utilized computer systems for prescription processing, inventory management, and patient record keeping
- Maintained up-to-date knowledge of new drugs, therapies, regulations, and industry trends
- Collaborated with insurance providers to resolve billing issues and ensure timely reimbursement
Call Center Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Remote
12.2020 - 08.2022
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers
- Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
- Maintained accurate records of all interactions with customers using the bank's CRM system
- Closely monitored customer accounts for fraudulent activity or suspicious transactions, taking immediate action when necessary
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
Retail Cashier / Customer Service
Lowes
Sumter, SC
04.2016 - 09.2019
- Greeted patrons, processed special orders, and accepted payments
- Resolved customer issues and responded to customer concerns in a timely manner
- Helped customers load items into cars, answered inbound phone calls, and processed returns and exchanges
- Created labels for return items and verified identification for customers picking up orders
Homemaker
Stay at Home Parent
Sumter, SC
03.2014 - 04.2016
- Ensured household duties were completed and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
Package Handler
Pilgrim's Pride
Sumter, SC
06.2012 - 03.2014
- Processed meat to ensure safe packaging and shipping for public use and consumption
- Met production goals and deadlines to maintain schedule and operating efficiencies
- Kept facility clean and free of debris and maintained an orderly work area
- Uphold positive work atmosphere by acting and communicating in a manner that promoted cooperation with co-workers and management
Education
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
12.2021
Skills
- Medical Administrative Assistant
- Medical Records Management
- CMS 1500 Claim Form
- Insurance Verification
- Release of Information HIPAA Compliance
- Patient Processing Patient Registration
- Data Entry
- Billing Cycle
- Medicare
- PPO Basic Coding Skills for ICD-10 & CPT
- Medical Transcription
- Claims Appeal Process Medical Billing Knowledge
- HMO
- Anatomy & Physiology
- Check In
- Medical Terminology
- Third Party Billing
- Medicaid
- Check Out
- Medical Laws & Ethics
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Manager
City Gear, Hibbett Sports
09.2023 - 08.2024
Customer Service Representative III
TTEC
10.2022 - 03.2023
Assistant
Red Bay Grocery
03.2021 - 11.2024
Call Center Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
12.2020 - 08.2022
Owner / Business Manager
My Crowned Collections
03.2019 - Current
Retail Cashier / Customer Service
Lowes
04.2016 - 09.2019
Homemaker
Stay at Home Parent
03.2014 - 04.2016
Package Handler
Pilgrim's Pride
06.2012 - 03.2014
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy