Amanda Payne
Lakeland,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in medical industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Overview
11
11
years of professional experience
Work History
CSR
X-ray Associates Of New Mexico
Farmington, NM
05.2020 - 05.2026
- Resolved customer inquiries regarding gastroenterology services, ensuring accurate and timely information delivery.
- Managed appointment scheduling and patient follow-ups, enhancing operational efficiency in office workflows.
- Collaborated with medical staff to streamline patient intake processes, improving overall patient satisfaction scores.
- Trained new team members on customer service protocols and software systems, fostering a knowledgeable workforce.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR
SJRMC/ GASTROENTEROLOGY
Farmington, NM
06.2019 - 04.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Evaluated benefits for each caller to determine service needs and address concerns.
MEDICAL RECEPTIONIST/Insurance Specialist
FOUR CORNERS ARTIFICAL LIMB AND BRACE
Farmington, NM
05.2015 - 06.2019
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Orthotic/ Prosthetic office with 2 providers.
- Interviewed patients to collect medical information and insurance details.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Prepared and sent financial statements to support bookkeeping functions.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Handled all office supply ordering including ink cartridges, toner and paper
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Observed strict HIPAA guidelines at all times according to company policy.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NM4 2007
Some College (No Degree) -
San Juan College
Farmington, NMSkills
Office equipment proficiency
Data evaluation
Technologically savvy
Inbound and outbound calling
Shipping and receiving understanding
Product organization
High-energy attitude
Schedule mastery
Customer service
Active listening
Critical thinking
Data entry
Professional telephone demeanor
Scheduling
Documentation
Microsoft PowerPoint
Microsoft Office Suite
Data collection
Prioritization
Education and Training
other,other
Timeline
CSR
X-ray Associates Of New Mexico
05.2020 - 05.2026
CSR
SJRMC/ GASTROENTEROLOGY
06.2019 - 04.2020
MEDICAL RECEPTIONIST/Insurance Specialist
FOUR CORNERS ARTIFICAL LIMB AND BRACE
05.2015 - 06.2019
High School Diploma -
Bloomfield High School
Some College (No Degree) -
San Juan College