Amanda Payne
Cumberland Foreside,ME
Summary
Relationship driven sales professional with experience in business development, merchant services, portfolio management, and sales strategy. I thrive on getting to know people, understanding their unique needs, identifying opportunities, and building meaningful connections to drive long term growth. I truly believe that successful sales are built on trust, positive intent, collaboration, and a genuine desire and commitment to helping others.
Overview
1
1
Certification
9
9
years of professional experience
Work History
VP, Merchant Solutions Manager
Bangor Savings Bank
11.2025 - Current
- Lead and develop a team of 13 experienced sales officers and support professionals, establishing performance objectives, supporting employee career development, and driving departmental success.
- Oversee a $1.4 billion merchant processing portfolio, managing strategic relationships with two merchant acquiring partners and multiple product vendors.
- Maintain accountability for $2.7 million in annual departmental revenue, with an established objective of achieving 10% year-over-year growth.
- Direct departmental financial operations, including revenue forecasting, operating budgets, and expense management, ensuring alignment with organizational objectives.
- Drive sales strategy and execution, monitoring team performance against established goals and achieving 80% of annual sales objectives at mid-fiscal year.
- Partner with Risk Management and Compliance to maintain adherence to Bank Secrecy Act (BSA), Customer Identification Program (CIP), Know Your Customer (KYC), and applicable regulatory requirements.
- Develop and strengthen strategic relationships with top-performing business clients, fostering long-term partnerships, customer retention, and business development opportunities.
- Lead strategic planning and product expansion initiatives, including evaluating new equipment offerings beyond traditional payment processing solutions.
- Champion digital transformation initiatives through the development of digital banking integrations that enable business customers to self-enroll in merchant services.
- Collaborate with executive leadership and cross-functional business partners to identify growth opportunities, enhance product offerings, improve operational efficiencies, and advance organizational sales objectives.
VP, Merchant Solutions Team Lead
Bangor Savings Bank
08.2023 - 11.2025
- Led, coached, and mentored experienced and newly appointed Merchant Solutions Sales Officers, providing guidance and support to strengthen sales execution and achieve departmental objectives.
- Managed an individual merchant services portfolio and maintained accountability for personal sales goals, balancing individual production with team leadership responsibilities.
- Identified and pursued new business opportunities while supporting team members in prospect development, client acquisition, and existing account growth.
- Provided hands-on sales guidance throughout the business development process, including solution positioning, account management, and client relationship development.
- Monitored sales activity and performance against established goals, promoting accountability and consistent execution of departmental sales strategies.
- Built and maintained strong business relationships, focusing on customer satisfaction, portfolio retention, and long-term revenue opportunities.
- Collaborate with business lines amongst financial institutions for cross-sales growth.
AVP, Merchant Solutions Sales Officer
Bangor Savings Bank
09.2017 - 08.2023
- Develop and execute business development strategies to acquire new merchant services relationships and expand existing business.
- Manage and grow a portfolio of commercial clients, serving as a trusted advisor for payment processing solutions and related business needs.
- Identified prospective business opportunities through networking, referrals, prospecting, and relationship development to enhance client acquisition.
- Consult with business owners and decision-makers to assess payment processing needs and recommend tailored merchant solutions.
- Identify prospective business opportunities through networking, referrals, prospecting, and relationship development.
- Collaborated with internal banking partners and merchant acquiring providers to deliver integrated solutions, strengthening client relationships and enhancing service offerings.
- Maintained accountability for sales goals and revenue generation, driving portfolio growth while ensuring compliance with banking policies and procedures.
Education
Bachelor of Science - Business Administration And Management
University of Maine At Augusta
Bangor, ME05-2013
Skills
- Servant leadership
- Decision-making
- Results Driven
- Sales strategy development
- Negotiation and persuasion
- Servant Minded Team Leadership
- Relationship building
Certification
- ETA, CPP
Timeline
VP, Merchant Solutions Manager
Bangor Savings Bank
11.2025 - Current
VP, Merchant Solutions Team Lead
Bangor Savings Bank
08.2023 - 11.2025
AVP, Merchant Solutions Sales Officer
Bangor Savings Bank
09.2017 - 08.2023
Bachelor of Science - Business Administration And Management
University of Maine At Augusta