Amanda Pereda
North Hollywood,CA
Summary
Healthcare Administrator with more than 8 years of experience. Proven to deliver exemplary level of healthcare services to patients. Strong organizational skills. Superb understanding of operations, data collection and performance metrics. Recognized for staff development, leading to high performance and efficiencies. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Problem solver and excellent communicator.
Overview
12
12
years of professional experience
Work History
Physical Therapy Administrator
OSS Burbank
3413 W Pacific Ave, Burbank, CA 91505
03.2015 - Current
- Established and maintained effective communication with staff, physicians to promote high quality patient care.
- Recruited, hired and trained all administrative staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other providers/ managing partners to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented 4-5 major projects which lead to increase volume and efficiency by approximately 20%.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to daily operations, insurance nuances, EMR navigation and clinic policies.
- Completed ordering for all sites and maintained supplies.
- Collaborated with managing partners to create and exceed forecasted numbers of weekly clinical performance.
Customer Service Manager
Wal-Mart Store
Porter Ranch, CA
09.2011 - 02.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty with 90% success rate.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised approximately 40 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Lead team through holiday annual Site-to-Store orders along with Layaway.
- Ensured that company meal breaks were managed and covered timely.
- Performing transactions, relaying store policy information and providing excellent experience.
Education
Vocational Program Completion - Medical Assistant/ X-Ray Tech
Kaplan College - Panorama City
Panorama City, CA02.2015
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA05.2011
Skills
- Clinical and Administrative Support
- Personnel Training and Development
- Calendar and Appointment Management
- Order Purchasing
- Knowledge of HIPAA Regulations
- Maintaining Financial Records
- Medical Insurance Verification
- Medical Insurance Authorization
- Billing and Coding (novice)
- Performance Metrics
- Orthopedic Surgery Scheduling
- Orthopedic Executive Assistant
- Data Entry
- Phone Intake
- EHR Software
- Proficiency with Microsoft Office (Word, Excel, Outlook), Adobe, and Canva
Timeline
Physical Therapy Administrator
OSS Burbank
03.2015 - Current
Customer Service Manager
Wal-Mart Store
09.2011 - 02.2015
Vocational Program Completion - Medical Assistant/ X-Ray Tech
Kaplan College - Panorama City
High School Diploma -
Chatsworth Charter High School