Yoskatis Garcia
New York,USA
Summary
Dynamic Program Manager with extensive experience, excelling in clinical administrative support and cross-functional communication. Proven track record in optimizing patient scheduling and compliance, enhancing operational efficiency, and fostering strong vendor relations. Skilled in EMR management and dedicated to delivering exceptional service in behavioral health program development.
Overview
14
14
years of professional experience
Work History
Program Manager – Intake & Staffing
ST. Xavier’s Home Care Services
New York, NY
09.2021 - Current
- Provide end-to-end administrative and scheduling support for multidisciplinary clinical teams, overseeing over 300 care staff.
- Accurately scheduled appointments, coordinated referrals, and maintained detailed intake records in alignment with DOH standards.
- Maintained and updated backend systems (MITC, HHA Exchange) to ensure timely documentation, timekeeping, and payroll processing.
- Communicated with DOH, MCOs, care managers, and families to secure authorizations and ensure continuity of care.
- Led daily office operations, conducted staff interviews, maintained compliance checklists, and supported calendar coordination across departments.
- Delivered ongoing support and conflict resolution to staff while ensuring adherence to HIPAA and state regulations.
Program Manager – Residential Services / Adult Services
Mercy Drive Inc.
New York, NY
09.2018 - 02.2021
- Supported over 100 staff by managing day-to-day scheduling, documentation, and intake processes.
- Reviewed, updated, and tracked individualized plans and compliance documents for approval with NYS.
- Maintained strong communication with family members to ensure timely updates and service satisfaction.
- Organized team meetings, tracked deliverables, and coordinated records for internal and external stakeholders.
- Coordinated daily operations across 3 program sites, managing staff scheduling, safety reviews, and client transportation.
- Approved billing logs, van records, and attendance while supporting backend reporting and documentation.
- Maintained regular contact with families, managed outreach for program eligibility, and supported intake referrals.
Program Specialist Supervisor – Medicaid Service Coordination
Mercy Drive Inc.
New York, NY
07.2011 - 04.2018
- Managed caseloads of 60+ individuals and supervised staff to maintain compliance with Medicaid and OPWDD protocols.
- Handled referrals, secured documentation, and conducted field visits to support clients and families.
- Maintained meticulous records on benefits, services, and entitlements, ensuring timely documentation and billing.
- Trained new hires on systems and compliance procedures; served as liaison to NYS OPWDD Front Door Facilitators.
Education
A.A.S. - Mental Health and Human Services
LaGuardia Community College
Long Island City, NYSkills
- Clinical administrative support
- Patient scheduling and coordination
- EMR management and HIPAA compliance
- Cross-functional communication
- Intake and referral processing
- Vendor relations and calendar management
- Meeting preparation and health plan navigation
- Behavioral health program development
- Microsoft Office proficiency
- HHAeXchange and MITC-EVV software
Languages
- English
- Spanish
Technology And Tools
- Microsoft Office (Word, Excel, PowerPoint)
- EMR Systems
- HHAeXchange
- MITC
- E-PACES
- MCO Portals
Timeline
Program Manager – Intake & Staffing
ST. Xavier’s Home Care Services
09.2021 - Current
Program Manager – Residential Services / Adult Services
Mercy Drive Inc.
09.2018 - 02.2021
Program Specialist Supervisor – Medicaid Service Coordination
Mercy Drive Inc.
07.2011 - 04.2018
A.A.S. - Mental Health and Human Services
LaGuardia Community College