Corayma Hoepelman
Flushing
Summary
Healthcare operations professional with experience coordinating complex provider schedules, patient access, administrative workflows, and operational reporting across virtual and clinical care environments. Brings a detail-oriented, patient-centered approach to supporting clinical teams, leadership, and efficient day-to-day operations.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Cylinder Health
09.2022 - Current
- Built, maintained, and adjusted daily and weekly schedules for a remote team of approximately 95 dietitians, health coaches, and physicians.
- Managed provider absences, time-off requests, schedule blocks, and related patient appointment changes to maintain continuity of care.
- Maintained appointment-performance and provider-capacity reporting, giving leadership reliable visibility into scheduling demand, utilization, and workforce needs.
- Coordinated provider onboarding and offboarding, ensuring seamless scheduling setup, system updates, report maintenance, and access changes.
- Provided executive administrative support through calendar management, meeting coordination, travel arrangements, and team communications.
- Implemented initiatives to enhance employee recognition and engagement within remote work culture.
Administrative Coordinator, Primary Care
NYC Health + Hospitals, Elmhurst Hospital Center
Elmhurst
06.2017 - 09.2022
- Coordinated patient scheduling, provider calendars, referrals, procedures, and follow-up activity within a high-volume primary care department.
- Maintained accurate clinical and administrative records in Epic while supporting efficient patient access and day-to-day provider workflows.
- Coordinated between patients, physicians, nurses, and administrative teams to address appointment-related requests and care-navigation needs.
- Provided check-in and check-out coverage and supported patient-flow needs during office visits.
Patient Portal Liaison
NYC Health + Hospitals, Elmhurst Hospital Center
Elmhurst
11.2016 - 06.2017
- Supported patient access to digital health services by guiding enrollment, account activation, and navigation of the MyChart patient portal.
- Partnered with clinical and front-desk teams to resolve patient-access issues and promote timely use of online health information.
- Maintained accurate outreach and enrollment records while handling patient information with discretion.
Patient Accounts clerk
NYC Health + Hospitals, Elmhurst Hospital Center
Elmhurst
03.2015 - 11.2016
- Supported patient-account operations through payment posting, account updates, follow-up activity, and accurate financial documentation.
- Maintained account records and operational reports, supporting timely resolution of patient billing and account inquiries.
- Handled confidential patient and financial information in accordance with organizational policies.
- Collecting data for area metrics to facilitate performance improvement initiatives.
- Assisted Self Pay Unit with case review and billing co-payments deductible to patients who have inpatient encounters with the hospital.
- Provided reception coverage and maintained patient appointments for the HCI.
Education
Some College (No Degree) - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Patient Access
- Provider Scheduling
- Clinical Administrative Support
- Healthcare Operations
- Operational Reporting
- EMR/Epic
- Staff scheduling
- Patient Communication
- English
- Spanish
Timeline
Operations Coordinator
Cylinder Health
09.2022 - Current
Administrative Coordinator, Primary Care
NYC Health + Hospitals, Elmhurst Hospital Center
06.2017 - 09.2022
Patient Portal Liaison
NYC Health + Hospitals, Elmhurst Hospital Center
11.2016 - 06.2017
Patient Accounts clerk
NYC Health + Hospitals, Elmhurst Hospital Center
03.2015 - 11.2016
Some College (No Degree) - Business Administration
Borough of Manhattan Community College