Tenina Lawrence
Lithonia,Georgia
Summary
Dynamic healthcare professional with extensive experience at Piedmont Healthcare, excelling in surgery scheduling and patient access. Proficient in EPIC EMR and insurance verification, I effectively enhance patient flow and communication. Recognized for exceptional problem-solving and teamwork, I consistently deliver outstanding service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Front Office Coordinator
PIEDMONT ROCKDALE HOSPITAL
Conyers, Georgia
01.2026 - Current
- Support daily front-office and patient access operations in a fast-paced hospital environment.
- Coordinate patient appointments, registrations, check-in/check-out processes, and provider schedules.
- Serve as a professional point of contact for patients, visitors, providers, and clinical staff.
- Verify insurance eligibility and assist with patient financial responsibilities, including co-payments, deductibles, and outstanding balances.
- Manage high-volume telephone inquiries while addressing patient needs and directing calls appropriately.
- Maintain accurate patient information and documentation within the electronic medical record.
- Protect confidential patient information and maintain compliance with HIPAA requirements.
- Support efficient patient flow by identifying and addressing scheduling, registration, and front-office issues.
Surgery Scheduling Coordinator
PIEDMONT HEALTHCARE
Stockbridge, Georgia
06.2021 - 01.2026
- Coordinated complex surgical and procedural schedules for multiple providers while maintaining accuracy and minimizing scheduling conflicts.
- Scheduled diagnostic tests, procedures, hospital admissions, and follow-up appointments to support continuity of care.
- Coordinated communication between physicians, clinical teams, patients, hospital departments, and insurance companies.
- Verified insurance coverage and obtained pre-certifications and authorizations for procedures.
- Utilized EPIC to schedule appointments, maintain accurate patient records, document communications, and coordinate follow-up.
- Managed time-sensitive scheduling requirements and competing priorities in a high-volume surgical environment.
- Assisted patients with scheduling questions, procedural requirements, and administrative concerns using professional and empathetic communication.
- Maintained HIPAA compliance and safeguarded confidential medical information.
- Identified scheduling and workflow issues and worked with appropriate departments to resolve barriers to patient care.
- Supported providers and clinical staff by ensuring procedures were appropriately scheduled and required administrative requirements were completed.
Centralized Scheduler
PIEDMONT HEART
Atlanta, Georgia
10.2020 - 06.2021
- Coordinated patient appointments across multiple providers and clinical services.
- Managed high-volume telephone calls while scheduling appointments and resolving patient scheduling concerns.
- Entered and maintained accurate appointment information in the electronic medical record.
- Coordinated diagnostic testing and follow-up appointments while communicating scheduling information to patients and clinical teams.
- Assisted patients with routine and complex scheduling needs while maintaining a professional patient experience.
- Maintained accurate documentation and protected confidential patient information in accordance with HIPAA requirements.
Senior Front Office Assistant
PIEDMONT HEART
Atlanta, Georgia
01.2018 - 10.2020
- Managed front-office operations for a busy vascular practice supporting a staff of 20+ employees.
- Registered, scheduled, and checked patients in and out using the Athena electronic medical record system.
- Managed multi-line telephone operations, transferred calls, documented messages, and addressed patient concerns.
- Verified insurance information and assisted with patient registration and access needs.
- Supported office organization, supply management, scanning, faxing, and maintenance of patient records.
- Collected patient payments and assisted with daily financial processes.
- Maintained a professional reception environment and supported positive patient experiences.Tenina Lawrence | Healthcare Administration & Practice Operations
- Handled confidential medical information with a high level of discretion and HIPAA compliance.
- Supported patient-access programs, policies, and initiatives designed to improve service delivery.
Patient Access Representative
GWINNETT MEDICAL CENTER (NORTHSIDE HOSPITAL)
Duluth, Georgia
07.2017 - 04.2018
- Registered patients and supported front-end patient access operations in a hospital environment.
- Verified patient information and insurance eligibility while maintaining registration accuracy.
- Scheduled appointments and assisted patients with access-related questions and concerns.
- Coordinated patient appointments and hospital admissions to support accurate scheduling and patient flow.
- Provided professional, empathetic customer service while handling sensitive patient information.
- Maintained HIPAA compliance and protected patient confidentiality.Tenina Lawrence | Healthcare Administration & Practice Operations
Underwriting Service Assistant
STATE FARM
Atlanta, Georgia
03.2016 - 02.2017
- Maintained assigned renewal accounts and supported underwriting processes.
- Issued renewal, cancellation, and offer documentation for accounts under review.
- Followed up on outstanding requirements through final policy issuance.
- Processed monetary and non-monetary endorsements and additional insured requests.
- Documented customer interactions and provided professional service to customers with varying needs.
Technical Support Representative
VERIZON WIRELESS
Alpharetta, Georgia
08.2008 - 01.2016
- Diagnosed and resolved hardware and software issues while providing high-volume customer support.
- Used strong problem-solving and communication skills to identify customer needs and resolve complex issues.
- Met performance expectations while managing multiple customer concerns and priorities.
- Adjusted technical support strategies based on individual customer experience levels.
- Participated in training and professional development activities to strengthen technical and customer-service skills.
Education
Associate of Arts (A.A.) - Business Administration
STRAYER UNIVERSITY
Lithonia, Georgia03.2021
Skills
- EPIC EMR
- Athena
- Patient Access
- Surgery Scheduling
- Provider Scheduling
- Insurance Verification
- Pre-Certification
- Patient Registration
- Patient Flow
- HIPAA Compliance
- Office Operations
- Records Management
- Data Entry
- Payment Collection
- Telephone Management
- Microsoft Office
- Problem-Solving
- Customer Service
- Communication
- Teamwork
- Multitasking
- Accountability
- Conflict Resolution
- Patient Relations
Headline
Healthcare Administration & Practice Operations
Timeline
Front Office Coordinator
PIEDMONT ROCKDALE HOSPITAL
01.2026 - Current
Surgery Scheduling Coordinator
PIEDMONT HEALTHCARE
06.2021 - 01.2026
Centralized Scheduler
PIEDMONT HEART
10.2020 - 06.2021
Senior Front Office Assistant
PIEDMONT HEART
01.2018 - 10.2020
Patient Access Representative
GWINNETT MEDICAL CENTER (NORTHSIDE HOSPITAL)
07.2017 - 04.2018
Underwriting Service Assistant
STATE FARM
03.2016 - 02.2017
Technical Support Representative
VERIZON WIRELESS
08.2008 - 01.2016
Associate of Arts (A.A.) - Business Administration
STRAYER UNIVERSITY