LaKendra Thomas
Lithonia,GA
Summary
Dedicated and customer-focused professional with extensive experience in healthcare and veterinary office administration. Skilled in communication, scheduling, and client relations, with a proven ability to manage multiple priorities in both on-site and remote environments. Seeking to leverage administrative expertise, technical proficiency, and a strong customer service background to excel in a remote Customer Service Representative role.
Overview
9
9
years of professional experience
Work History
Front Office Coordinator
LaVista Animal Hospital
01.2020 - Current
- Serve as the first point of contact for clients, providing exceptional service in a busy veterinary clinic.
- Manage appointment scheduling, confirmations, and client communications using Cornerstone and EMR systems.
- Handle high call volume, emails, and inquiries with professionalism and accuracy.
- Process client payments, reconcile daily transactions, and maintain detailed records.
- Support veterinarians and technicians by preparing patient files and verifying insurance information.
- Resolve client concerns with empathy and efficiency, maintaining positive client relationships.
Patient Service Representative
Peachtree Immediate Care
04.2017 - 10.2019
- Welcomed and assisted patients, ensuring a smooth check-in/check-out process.
- Managed incoming calls, directed inquiries, and coordinated communication between departments.
- Scheduled appointments, verified insurance, and processed billing and collections.
- Trained new staff in office procedures, filing systems, and phone etiquette.
- Maintained accurate medical records and supported administrative compliance.
Education
A.S. - General Business: Business Administration and Management
Georgia State University
Atlanta, GASkills
- Excellent verbal and written communication
- Time management and multitasking
- Remote and in-office customer support
- Appointment scheduling and EMR systems (Cornerstone, Athena, EPIC)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Billing and payment processing
- Insurance verification and documentation
- Problem-solving and conflict resolution
Timeline
Front Office Coordinator
LaVista Animal Hospital
01.2020 - Current
Patient Service Representative
Peachtree Immediate Care
04.2017 - 10.2019
A.S. - General Business: Business Administration and Management
Georgia State University